How Gold Mobility Scooter Is Dealing With COVID-19
5 min read
Image: Gold Mobility Scooters
I talked on the phone the other day with Vick, who runs The Gold Mobility Scooter Company, and how he is dealing with the COVID-19 Virus. The last three weeks have been devastating for his business. Walt Disney World, Universal Studios, and all the other theme parks and attractions in the area have closed. This will help to prevent the spread of the Virus. Vick’s business relies on customers renting their equipment. Not being able to rent their equipment means no income. It’s that plain and simple!!
He shared with me what Gold Mobility Scooter has had to go through because of COVID-19. It cost him over $115,000 to refund the prepaid rentals on over 1000 transactions. In addition, the credit card service fee on previous bookings was 3.5%. Refunding those monies cost him another 3.5% in credit card fees. He didn’t make a dime and took a hit for 7.0%. However, through a bank loan, the addition of personal funds, and employing other internal strategies, he was able to pull it together to keep the business going and financially stable!
Gold Mobility Scooter Provides The Best Rental Experience At Great Prices With Outstanding Customer Service And Support
The more we talked, the more I was impressed by his confident attitude regarding this tough situation. He told me that the company is going to do everything possible to stay positive. He is also preparing for the onslaught of business when the COVID-19 Virus threat finally subsides and life gets back to normal. It’s The Gold Mobility Scooter Company’s continued goal of providing the best rental experience at the best prices with outstanding customer service and support.
I don’t think any other scooter rental company in the area could compare to what The Gold Mobility Scooter Company has done for its customers. They refunded reservation prepayments 100% with no questions asked. The company has also set a plan of action. They want to be ready when the theme parks and all other attractions open back up post-COVID-19!
The next section of this blog comes from a Facebook post that The Gold Mobility Scooter Company published. It’s from the other day, 03-23-20. I’ve reworded it a bit and added more information. I’ve personally used their mobility scooters on my last two trips to Disney World. I told Vick that I wanted to put it out on my blog so readers could understand the reason why I highly recommend them.
Facebook Posting From Gold Mobility Scooter On 03-23-20 Regarding Status
WE ARE OPEN! At The Gold Mobility Scooter Company, we are taking this time to upgrade all of our systems. In addition, we are training employees, replacing inventory, and working on planned projects. In brief, I believe we will be better prepared to serve our customers as we continue to grow.
Operational Updates 03-23-2020 In Response To COVID-19
The Gold Mobility Scooter Company will briefly close its retail store and customer pickup centers in Kissimmee, Orlando, and the Lake Buena Vista area. We’ll do our part to help prevent the spread of COVID-19.
We have successfully processed more than 1000 refunds and reschedules. Every customer who requested a change or a 100% refund for a prepaid type reservation has received one. No questions asked!
Telephone Reservations Available Seven Days A Week – 8:00 AM to 8:00 PM
Our telephone reservation agents are on duty and are securely at home. Consequently, they can be reached seven days a week between the hours of 8:00 AM and 8:00 PM to assist you. So call to make a new scooter, wheelchair, or stroller reservation. If you need to make changes to current reservations or have any questions, please call us at (407) 414-0287. If we don’t answer, leave a message, and we’ll get back to you as soon as possible.
Convenient 24 Hour Online Reservation System
To begin with, our online reservation system is always available 24 hours a day at goldmobilityscooters.com. Then, click on this link BOOK RENTAL NOW, which will let you make your rental selection.
In the meantime, our warehouse workers, delivery, and support staff will temporarily be assigned to work at setting up our new distribution facility. Additionally, they will help to improve our inventory control systems. Likewise, the office staff will implement our updated computer systems, train personnel, and assist with facility maintenance tasks. However, all employees will be performing their jobs while maintaining social distancing, as is recommended by the CDC.
Deep Cleaning And Sanitizing Is Taken Seriously At Gold Mobility Scooter
In the meantime, we have brought in extra crews to extensively clean all of our equipment with hospital-grade sanitizers for a second time. Also, they are deep cleaning our buildings and trucks to ensure a safe environment for our workers. In addition, we want to provide germ-free sanitized rentals for our customers. In short, we take cleaning and sanitizing seriously at The Gold Mobility Scooter Company. For example, all rental scooters are steam cleaned, and MediClean sanitized after each rental. In this case, and according to product specs, MediClean Germicidal Cleaner Concentrate is effective against CoronaVirus-COVID 19 & MRSA. Furthermore, it is useful as a Disinfectant, Cleaner, and Sanitizer. It’s also a Fungicide, Mildewstat, Virucide, and Deodorizer.
Gold Mobility Scooter Purchased Large Order Of Parts For Repair And Replacement
Also, we have purchased over $25,000 in parts. In particular, these parts range from battery and seat replacements to repairing or replacing fans and headlights on our ECV’s. We want to make sure that our equipment is at 100% before it goes out the door!
This may not be the right decision for every company. However, it’s one we choose to make. We strongly feel we can make an impact by keeping our workers actively employed. We’ll use this time to invest and improve upon the Five-Star Rated rental service we have always provided. Also, we are proud of our positive reviews!
In conclusion, we wish everyone good health as we all go through this challenging time! The Gold Mobility Scooter Company is committed to being here for you during the COVID-19 Pandemic and beyond. We are just a phone call away at (407) 414-0287. Your continued business and support are much appreciated!
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