AT&T Wireless vs. T-Mobile: Which Cellular Provider Is Best for You? Tell us what job you are looking for, well show you what skills employers want. 39 Photos Want to work here? Install and troubleshoot cable TV systems, internet and phone The automatic payment and paperless billing discount is for a period of 24 months and will appear on the bill within 30 days of enrolling. Upvote 1. If you've scheduled an appointment, it will appear on the Xfinity My Account app home screen. If you would like to contact us regarding accommodations for any part of the application or interview process, please contact, open positions and any other general inquiries will not receive a response so please visit our. Restrictions apply. From meeting new customers and installing the latest XFINITY products, to troubleshooting technical issues, as a valuable member of the team, youll build your talents while we work together to create a successful customer experience. Example: I think I can meet these expectations because of my previous experience working as a technician for another cable company. They are responsible for setting up and troubleshooting cable boxes, modems, routers, and other equipment. How to give the best customer service in your industry and keep those customers raving about your business 13. Provided general information about features and was responsible for modifications to customer service plans. However, you may visit "Cookie Settings" to provide a controlled consent. We've identified some online courses from Udemy and Coursera that will help you advance in your career. and at the same time I am constantly thinking and troubleshooting, which I really enjoy. Comcast endeavors to make our career site accessible to any and all users. Working as a Comcast Contractor? New residential customers only. It does not store any personal data. (. Integrated information system components sufficient to plan, coordinate, administer computer systems, and optimize system performance. No technical experience? Predictive maintenance also allows technicians to optimize their routes by predicting which areas will need service first. Install and uninstall cable equipment including cable boxes, modems, Cat5, Coax, speaker wire, and phone systems. Schedule Your Appointment Before scheduling a repair appointment, try to resolve your issue using the online troubleshooting guides available on xfinity.com. Technicians typically work a 40-hour week, but may be required to work overtime or on weekends to meet customer needs. In that position, I was responsible for visiting 40 homes per day, and I found ways to get through each visit more quickly than other technicians. To do this, the tech needs access to the nearest cable tap. Itll make your network information more secure and your network name easier to remember. We were told that if its their equipment or if its not our fault we wouldnt be charged. Your residence hasnt had Xfinity service for over 12 months. Here's how technical issues is used on comcast contractor resumes: Here's how tv is used on comcast contractor resumes: Here's how voip is used on comcast contractor resumes: Here's how service calls is used on comcast contractor resumes: Here's how phone services is used on comcast contractor resumes: Here's how door sales is used on comcast contractor resumes: Here's how cable lines is used on comcast contractor resumes: Here's how customers homes is used on comcast contractor resumes: Here's how customer service is used on comcast contractor resumes: Here's how cat5 is used on comcast contractor resumes: Here's how nec is used on comcast contractor resumes: Here's how customer equipment is used on comcast contractor resumes: Here's how digital voice is used on comcast contractor resumes: Here's how computer system is used on comcast contractor resumes: Here's how pc is used on comcast contractor resumes: Installation And Repair Technician Skills, What Does a Cable Installation Technician Do, What Does an Installation And Repair Technician Do, What Does a Telecommunications Technician Do, Installation, Maintenance and Repair Industry. Search for the best Xfinity promotions in your area. Getting cable TV? Offers and availability vary by location and are subject to change. Search open Technician Jobs at Comcast now and start preparing for your job interview by browsing frequently asked Technician interview questions at Comcast. You are also to perform routine tests on telecommunication systems to make sure every component is functioning at optimal levels. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. In my previous position as a cable technician, I was often required to drive for hours at a time. Xfinity Residential Installation & Service Technician (Bellingham) $2,000 Signing Bonus! A Comcast Technician typically has a wide range of responsibilities, which can include: Install, maintain, and repair Comcast services for residential customers Diagnose customer service issues and provide technical support to resolve them Perform quality assurance tests on all installations and repairs Install wall fished cable, RG6, cat5 and phone lines So the next month our bill comes and theres a $100 charge. Furthermore, you are to check all the wiring work done to make sure that there are no exposed cables for safety purposes. For example, 15.3% of comcast contractor resumes contained technical issues as a skill. Heres what you can expect: Data as of 06/07/22. Customer Service: Keep 'em coming back! They can also run new cabling to place the equipment in the room of your choice. Discount will appear on statement within 45 days of enrollment. Without enrollment, the monthly service charge automatically increases by $10. Step 3: Plug the power cord into the back of the gateway and then into a wall outlet. DIRECTV is also available as an application for wireless phones and laptops, without a dish. This question can help the interviewer get a better sense of your customer service skills. For more information, see our full breakdown of renting vs. buying a modem and router. Prices vary, but expect to spend at least $150 for a decent gateway(modem/router combo). We highly recommend that you do this. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it, @user_5b3436it wasnt a modem issue, they called it a drop issue where water was getting it, they said it was a metal piece on the line they ran. Example: I am comfortable driving long distances. Lead responsible for assisting subordinates in troubleshooting technical issues and customer complaints. Shaw says TV providers write contracts in a way that covers themselves, often saying things like channel listings are subject to change.. Sign in to your directv.com account. Additionally, the technicians performance and the companys financial situation can also influence the salary amount. Master Customer Service using this practical customer care course 6. A career with our tech and field operations team means you'll have the power to grow your career in ways you never thought possible. How are the working hours at Comcast? Even though some comcast contractors have a college degree, it's possible to become one with only a high school degree or GED. You need a self-install kit, and your residence must be connected to the Xfinity network, otherwise a self-install wont work. Data effective 2/16/2022. If you need a new coaxial line run to a room, thats a bit more of a process, but nothing the tech cant handle. Customer Service & Support For Customer Service Executives. Equipment Maintenance: Technicians should have basic knowledge of maintaining and repairing equipment. Sign in to the Xfinity My Account app using your Xfinity ID and password. The good news is that Comcast stopped selling it back in mid-2018, but no doubt, there are countless customers who still have it on their bill and other companies still sell it. Plus they have to work in all kinds of weather, since the job primarily takes place outside. By signing up, you agree to our Terms of Use and Privacy Policy, Highspeedinternet.com on Facebook The Xfinity My Account app will display the technician's estimated time of arrival status 30 minutes before . Compare all Comcast Technician salaries in the United States Common benefits at Comcast (P.S. If everything checks out, I would reset the equipment and restart the computer.. If you want to move the location where your Xfinity modem or gateway is installed to a different room. between two to four hours Automation can be used to automate tasks such as scheduling appointments, troubleshooting issues, and providing remote support. In a way, when you opt for a self-install, youre sort of betting that the home has been connected to the Xfinity network in the past and that the connection is still active. If you think youll want to watch Xfinity cable TV in a room, go ahead and get the outlet activated by your tech. Our technicians provide important services to keep our customers connected - and we understand that connectivity matters more than ever right now, helping everyone stay connected to their families, their workplaces, their schools, and the latest news and information. Identify and troubleshoot potential service outages. An Xfinity equipment return cardkeep this handy! Completed reconnects, change of service, and disconnects while using NEC and NESC standards. Installed software, modified and repaired hardware and resolved technical issues. They are responsible for installing the satellite cabling, positioning the dish, and ensuring that the service is connected and operational. Installing your Xfinity service on your own takes about 30 minutes or less. Being connected to the Xfinity network isnt the same thing as being wired for cable. We offer tuition reimbursement and save for your future with our 401(k). There really isnt an alternative to DIRECTV or DISH, which are the only satellite TV providers in the US. Customer service, customer support, and customer experience training. Before standard maintenance work can be started, the work area should be prepared for safe work. Using the templates, you can rest assured that the structure and format of your Comcast Contractor resume is top notch. What Is a Good Internet Speed for Gaming? Comcast also promises to call customers before they arrive at their home. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Respond to emergency and after hour service calls. Comcast technician is responsible for: Demonstrating a sufficient aptitude for acquiring the skills and knowledge involved in the competent performance of the tasks relating to broadband installation and troubleshooting activities. There are a growing number of exciting, well-paying jobs in todays tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Turn it right to tighten, and make sure you tighten it all the way. Let the Xfinity rep know that youre aware of free installation deals in your area, even if those deals are from other providers. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. If you have other coaxial cable outlets in your home, you can try connecting the Xfinity gateway to each one and see if it goes online. Creating a Customer Service advantage in Your department or business through communication and Customer Management 8. When answering, it can be helpful to mention a time when you were able to complete tasks quickly or how you plan on doing so in the future. We are an Equal Employment Opportunity and Affirmative Action Employer EOE/Veterans/Disabled/LGBT. Installed, serviced, repaired and disconnected residential Cable, Internet and Home Phone equipment and services. Performing reconnects, requested and non-pay disconnects, and changes of service. The tech usually grounds the cable line to your power meter box. teams. Learn how to create a customer experience that earns you customer loyalty and creates word of mouth advertising What skills help Comcast Contractors find jobs? The installation fee may vary by region or plan, and sometimes the fee is waived for new customers. Not available in all areas. Upload your resume - Let employers find you. Now that you know how to avoid Comcast Xfinity installation fees, here are your next steps. Her work has also been featured on Top Ten Reviews, MacSources, Windows Central, Android Central, Best Company, TechnoFAQ, and iMore. If youre a student, military personnel, or a veteran, you can grab a discount on your Xfinity service. Our technicians set out every day to deliver high-quality experiences for the many people we serve. This question is designed to determine if you have the necessary skills and experience to be successful in this role. This cookie is set by GDPR Cookie Consent plugin. Internet, or Gigabit. If your home is prewired with coaxial cable, things are simpler. But the good news is that, like we mentioned, there are a few ways to get this installation charge cut out of your bill. Cost: Up to $89.99. Automation also reduces the need for manual labor, which can help reduce overhead costs. Your Xfinity self-install kit includes the following: The easiest way to self-install is to follow the directions from the Xfinity app. 7 What can I do if my Xfinity service is down? New Xfinity by Comcast customers can order a self-install kit during sign up for Xfinity services. After reviewing the account, and the work order, it was determined the customer base issue was a degraded drop, meaning the line outside the home connecting the premise to the tap. This step is a little different for every home. As a Residential Installation & Service Technician, you'll have the power to grow your career in ways you never thought possible. We offer a comprehensive benefits package that includes medical, vision, and dental coverage. Report. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. Decided to go with Xfinity services? Really quick: its good to be aware that Xfinity professional installation usually costs $89.99.Does Xfinity charge for installation? 1-year minimum term contract required. Salary information comes from 11,055 data points collected . Ask Xfinity. If the home has not had Comcast services for an extended period of time, generally 6-12+ months, then a technician needs to verify the integrity of the home's wiring. You can afford to wait for a pro install appointment if self-install doesnt work. But if youre open to other types of TV service, you can check out cable TV providers or streaming TV services. Downvote 2. Choose Your Current Work Experience To Start Creating Your Resume. If you dont qualify for self-installation or would rather have a professional set everything up, you should keep an eye out for free Xfinity installation promotions. Xfinity For full functionality of this site it is necessary to enable JavaScript. Cable Technician: Installation of Cable TV, Internet and Phone. They also go over how to use your new Xfinity internet service. If your representative isnt helpful, politely ask to speak to their supervisor. With that in mind, below are some of the safety practices we have implemented: Configured customer equipment and authenticated user to access network. Time to review . Make sure the PC systems were fully compliant and ready in a timely matter to be install in a network environment. Job Title Installation & Maintenance Location United States Installation & Maintenance Broadband Technician $36,000 per year One salary reported Cable Installer $13.26 per hour 12 salaries reported Cable Technician $15.48 per hour 15 salaries reported Satellite technicians install, service, and repair satellite dishes. Trouble shoot Video and Internet issues on site at customers homes. Comcast technicians must also be able to work independently and have excellent customer service skills. As of 9/22/2021, our chargeable visits policy is as follows: What types of service visits do not incur a charge? The courses listed below are affiliate links. Especially if youre signing a contract for a year or two of TV or internet service. 11. To connect to your wireless network manually, follow these steps: You can also connect directly to the gateway with a device with an Ethernet connection. Xfinity charges up to $89.99 for professional installation. Trained customers on use of product. Offer requires enrollment in both automatic payments and paperless billing. This technology helps Comcast technicians identify potential problems before they occur, allowing them to proactively address issues and reduce downtime. Yup, no one likes surprises, especially surprises that cost almost $100. If the modems online light goes solid, youre good. Internet WiFi Name and Password Restart Modem Perform a Speed Test View Internet Support TV & Streaming X1 Remote Setup Troubleshoot Change My Plan View TV & Streaming Support Voice Nuisance and Spam Calls No Dial Tone Error Voice Security PIN View Voice Support Home For the best reception, DIRECTV dishes require a clear view of the southern sky. Your self-install kit will be mailed directly to your home. No technical experience? Typically thats a representative list of channels, not a definitive list of channels because channels come and go, Shaw said of the list of channels Ted was given. The Customer: Build a Customer Service Strategy (BITE SIZE). Step 5: Wait until the online connection light stops flashing and remains on. The most common foreign language among comcast contractors is Spanish at 84.6%. Comcast can't keep there employees. Connect the other end of the cable to the xFi Wireless Gateway. Contract customer service representative and manager. We offer tuition reimbursement and save for your future with our 401(k). Cable Routing Design and Installation -FDE Design and Installation -Fiber ST / SC and CAT5/5e Termination -Fiber and Cat5 Patch panel installation. outstanding communication, interpersonal and problem-solving skills. *Limited time offer. Install, troubleshoot and repair cable television, high speed internet and telephony services in customer's homes. In-home Customer Education about Xfinity services where its the only repair solution. Offers and availability may vary by location and are subject to change. If the home was previously connected with a difference service provider, then a technician needs to verify the integrity of the home's wiring. Some homes arent eligible for an Xfinity self-install kit, but this isnt Xfinity playing keep-away with a great deal. Step 3: The main cable line is grounded before it enters your home. How much does it cost for a Comcast technician to come out? Over half the technicians you'll see are contracted, though. The technician will then submit a request order for an underground crew to replace the underground cable line. [2023] Customer Service 2.0: Learn Digital Customer Service. For the average customer, the peace of mind and no-hassle experience of renting equipment from Xfinity is probably worth the extra cost. This can include identifying the problem, researching possible solutions and testing the solutions to see if they work. I always try to explain things in simple terms so they can understand.. I called and was told they began enforcing that in January 2021 and there was nothing they could do. The cookies is used to store the user consent for the cookies in the category "Necessary". Comcast also requires technicians to have a basic understanding of computer hardware and software, as well as the ability to troubleshoot technical issues. Engineer customers homes/apartments to Time Warner specifications. The technician explained that we wouldnt be charged. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Xfinity also regularly offers limited-time offers that everyone is eligible for, and we cover how to get those in our guide too. Austin worked as a broadband technician installing and troubleshooting countless home internet networks for some of the largest ISPs in the U.S. Step 2: Your home is connected to the Xfinity network. The members of the National Executive Committee are elected and accountable to all members of the geographical area they represent. This question is a great way for the interviewer to assess your knowledge of Comcasts services and products. Cable Technician -Install cable, internet, and phone service for residential customers, trouble shoot problems. Ask the prior residents. The residence has recently had Xfinity services (especially apartments). Excel as a front-line customer service agent using problem-solving & relationship-building skills, etiquette, and more 14. Technical Issues Here's how technical issues is used on comcast contractor resumes: Identify technical issues that cannot be corrected quickly, and escalate them to appropriate engineering teams. We ranked the top skills based on the percentage of comcast contractor resumes they appeared on. Here are three trends influencing how Comcast Technician employees work. Xfinity tends to change up its special promotions month-by-month, so if you dont see a free installation deal right now, check back later or negotiate with an Xfinity rep. Comcast Xfinity professional installation includes connecting a coaxial cable to your cable box or modem, but it may also include another step or two to prepare your home for Xfinity service.
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