Agents are on call daily, 5 a.m.-midnight. So you wont have to hand the driver a ticket or pass. This program operates weekdays, 8 a.m.-4 p.m. except on Thanksgiving Day, Christmas Day and New Years Day. If you prefer to go contactless, you can wave your card close to the validator as well. Call #673 (#MPD) by mobile phone, or email MPDServices@ridemetro.org. No. The goal is to end traffic deaths and serious injuries caused by crashes on Houston roads by the year 2030. You can see participating Rider Rewards partners on the Rider Rewards page. Yes. You may purchase up to 30 individual tickets in one transaction. If you dont require assistance, enter through the front doors, pay your fare and choose an open seat. Discounts vary, as do the terms and conditions of each. What if I experience an accident on the system? You can also use our Interactive System Map (best viewed on a desktop or laptop computer). In the bus route section of the map, you can check a You can cancel your trip in any of these ways: A no-show is when the vehicle arrives at the scheduled time and location on-time but the Since 1989, M.A.P. If you prefer to go contactless, you can wave your card close to the validator as well. A citation is only issued if a formal complaint is made and the bar is found to be in violation of the noise ordinance. On METRORail, use the emergency intercoms located adjacent to each doorway inside the vehicle. The daily parking fee is $3.00 per vehicle with no in-and-out privileges. And the lane is only open to those single occupant vehicles outside of peak travel times. Telling us your views, whether it be a comment, compliment or a complaint, helps us to know what we are doing well, learn lessons from mistakes, and prevent them happening to anyone else. If I need to go to a hospital, how do I get home? In the bus section of the map, you can check a box next to any METRO bus route and the map will draw a line showing the entire route and where it runs. For more information, including how to apply, visit the METROLift page. What if I join and then decide its not for me? If you have to work unexpected overtime, you can contact Customer Service at 713-224-RIDE (7433) or 888-606-RIDE (7433), and schedule a ride for later in the evening. If you have an iOS device, you can download the app from the App Store. The President & CEO, management, and all employees share the responsibility for carrying out METRO's commitment to Title VI. For more info on group discounts, contact us at client.services@ridemetro.org or 713-739-4015. 3.0. Are transfers included when I ride METRORapid? Can I submit a complaint against MPD online? Your trip must be authorized by a customer service representative. Upon request, show it to a METRO Fare Inspector or METRO Police Officer sharing the cost. Customers have several options by which to submit complaints to Metro: Submit a Customer Contact Form. Brochures are available for free at all METRO RideStore locations: METRORail trains make stops at rail station platforms along city streets in and around downtown Houston. Download the METRO Q Mobile Ticketing App and set up an account. Youll then receive a final decision regarding your eligibility in writing within 21 days. Home; Contact Us: Houston; Contact Us Contact Us Houston Natural Gas. Can I schedule an exact time to be picked up? The discounted fare to board ranges from $1-4. The driver is usually responsible for settling issues; however, if you cant resolve a concern, were happy to help. For more information, call METRO Police Department Records Section at 713-615-6480. Youll be given the option to try again. The Service Guarantee program is available to you in the following emergency situationsHealth-related emergencies that require you to leave work early: Certain unexpected schedule changes that prevent you from getting home or to your car: You can use the program anytime you're stranded with no way to complete your trip because: In certain personal emergency situations (health or job-related) that require you to leave work early or prevent you from getting home or to your car, the program may be used up to three times a year. Am I required to use my real name when creating an account? You would pay to ride as long as a seat is available. You can also board a METRORail train at the following transit centers: All METRORail trains have large, bright destination signs on the front of the train above the windshield and along the side of the train as it pulls into the station. METRO STAR Vanpool offers the convenience of easy online payments of the monthly lease cost. That way, you dont have to wait long for your bus or train. Others offer a free drink with purchase. However, if you pay your fare at the beginning of the month, youre committing to ride that month. The EEO Division will provide guidance to METRO personnel at the facilities about the procedures for referring Title VI complaints to the EEO Division. Fares vary by zone. The MPD Canine Program assists with explosive detection throughout the Houston region. We just ask that you dont interfere with the safe movement of people or vehicles. Yes, MPD officers are licensed by the Texas Commission on Law Enforcement. For example, smoking is prohibited in covered or enclosed facilities, including transit centers, bus stop shelters and platforms. On METRORail or METRORapid, show it to the METRO fare inspector or METRO police officer upon request prior to boarding or during your ride. Yes. Toute personne qui pense avoir t All complaints will be entered and tracked in Metro's Customer Relationship Management database. Your trip must be authorized by a customer service representative. You can leave feedback by doing any of the following: Specific wrongdoing or abusive treatment by a METRO Police Officer during a traffic stop or arrest is a valid complaint and will be investigated fully. There are many activities the service doesnt cover such as personal errands, scheduled medical appointments, scheduled overtime and weather-related situations where your employer releases you from work early. So we priced the van such that the riders paid the same amount they would have paid individually if they were part of a seven-passenger group in a minivan. Because of that, we dont recommend using a METRO Day Pass on Park & Ride service. Si necesita informacion en otro idioma, por favor llame al 713-658-0180. After the app is downloaded and you open it for the first time, a prompt to create an account will appear. This includes major events like the Houston Livestock Show and Rodeo and national sporting events. Phone Number. Customer Service. METROLift trips are scheduled one day in advance. For more information, visit the METRO curb2curb page where you can select your specific route. How much does it cost to ride METRORapid? You can also board at the following transit centers: METRORapid is a silver and black colored vehicle that looks like a bus but runs like rail. Yes, when either of the following takes place: Single ride tickets can be purchased individually or in a sheet of 11. METRO doesnt monitor these facilities around the clock and therefore, cant guarantee the security of your vehicle. What toll tags are accepted to pay tolls? Call MPD at 713-224-COPS or #MPD on your cell phone. What can I do to protect myself from theft? Credit card (including prepaid debit cards or transit benefits cards), You can securely store up to $500 in funds for future mobile ticket purchases using the apps. All formal complaints must be received within 30 days of the alleged incident unless a waiver is granted by the METRO Chief of Police. 9 reviews. When you book a ride on the app, youll be shown a time window for pickup and youll be able to track your ride before it arrives. perjudicado por cualquier prctica discriminatoria ilegal segn el Ttulo VI puede presentar un reclamo con METRO. In total, the board approved $1.3 billion in expenditures for its budget, said Phil Brenner, METRO director of management and budget. Or you can print out a Title VI Complaint Form, fill it out and mail or email it to us. However, the email address and phone number you enter must actually exist so that confirmations can be sent and received. After a thorough investigation, the complaint will be classified into one of the following dispositions: UnfoundedIncident did not occur or affected employee was not involved. To search for an accident report, you must have the date of the accident and the name of anyone listed on the accident report. The discounted fare is 60 cents. Youre allowed to travel with a service animal. ( However, disagreements over the validity of a citation or arrest dont constitute a valid complaint. We aim to resolve matters at the first point of contact wherever possible. Each curb2curb route has its own designated pickup locations where you can walk right up and board.For more information,visit the METRO curb2curb page where you can select your specific route. A route selector is accessible directly on the website home page, linking you directly to a page for the local bus route of your choice. Hours of operation vary by route. To file a claim against METRO, complete this Notice of Claim form and mail to: METRO / Claims DivisionP.O. The Title VI staff is responsible for the day-to-day operation of the program and receives and investigates Title VI complaints. has information on where you can obtain them. Is bike parking available at METRO facilities? Use enter to reach submenus and to click on links. What happens if I break a rule when riding? Some may give you more than one discount option, but you can only receive one discount per visit. You may choose either to pay METRO a $75 administrative fee or resolve it through the City of Houston Municipal Courts. Seleccione Idioma | | Chn Ngn Ng | | Slectionner une langue. All incidents are coded in the system based on categories. If you plan to park for three consecutive days, you must contact the METRO Police Department to make a request in advance. Where can I get a METROLift program guide? This information helps us determine if youre looking to get matched with an existing vanpool or if youd like to start a new vanpool. Use enter to reach submenus and to click on links. . For transfers to a Park & Ride bus route with a higher cost, you only pay the fare difference for up to three hours in any direction. Single occupant vehicles aren't allowed to use this ramp. Each ticket can be activated at a time of your choosing. If you wish to pay with a mobile ticket and plan to ride or transfer to a Park & Ride bus during your trip, you'll need to purchase and activate a Park & Ride mobile ticket. There are three primary avenues you can use to file a Title VI complaint with METRO: The Public Comment System captures comments via the website, phone and walk-in customers. lse par une pratique discriminatoire illgale en vertu du titre VI peut dposer une plainte auprs de METRO. A linear route map for each METRORail line is found on the METRORail page. Upon request, show it to a METRO Fare Inspector or METRO Police Officer either on the rail platform prior to boarding or on the train during your Theyre available at: You can also order single ride tickets through the mail. METRO Home Metropolitan Transit Authority of Harris County 1900 Main St. Houston, Texas 77002 713-635-4000 Contact us by phone at 713-635-4000. If you have an emergency and need to leave work early, call METRO STAR Vanpool at 713-224-RIDE (7433). Houston Metro employees working in Houston rate their compensation and benefits with 3.5 out of 5 stars based on anonymously submitted employee reviews on Glassdoor. Box 61429Houston, Texas 77208-1429. has helped more than 100,00 motorists. with METRO and an external entity may expand the timing of the complaint resolution. Not SustainedInsufficient evidence was found to clearly prove or disprove the allegation. There were more than 1,200 scams reported across the greater Houston area in 2017, according to the Better Business Bureau of Greater Houston. The site navigation utilizes the tab and enter keys. When you call in your order, we recommend you request the METRO Rider Rewards discount be applied. Once notarized, the form may be submitted: METRO Police DepartmentAttn: Professional Standards Section1900 Main St.Houston, Texas 77002. In the base service area, METROLift fares are just $1.25 for a one-way trip ($2.50 round-trip). Where can I see if there are alerts or detours? in Uptown. Vanpooling is a month-to-month commitment. That ramp is operated by METRO. Everyone has the right, under the NHS constitution to provide feedback, comments or to make a complaint about health services. You could also be temporarily or permanently suspended from using the system. If youre stranded or see someone who is, call 713-CALL-MAP. Seleccione Idioma | | Chn Ngn Ng | | Slectionner une langue, (offer employees a tax-free transit benefit), Texas Public Information Acts (TPIA) Requests. It will display animated colors and motion on your phone. If you have an old hang tag, youll need to bring it in to the METRO RideStore at Fannin South to purchase a new one. gh qua vn phng qun l ca chng ti ti a ch 1900 Main Street, Houston, TX 77002. Trips can be canceled online or over the phone 24 hours a day. to multiple routes simultaneously. Make a complaint to any supervisor at any police station (24 hours a day, seven days a week). Excessive no-shows or late cancellations that are within your control negatively affect on-time performance and service quality for other passengers. METRO. If you prefer to go contactless, you can wave your card close to the validator as well. How can I report suspicious activity on the METRO system? Red Line trains would say one of the following: Green Line trains would say one of the following: Purple Line trains would say one of the following: Alerts or detours could affect your trains arrival time and/or the length of your trip. How many people participate in each vanpool? Upon request, show it to a METRO Fare Inspector or METRO Police Officer either on the RideMETRO app (click or tap Service Alerts on main menu), METRO TRIP app (a red triangular icon will appear on the screen if your selected route is experiencing a service alert), Trip planning tool, which can be accessed in multiple places. METRO66METRO, METRO713-652-8658TitleVI@ridemetro.org 1900 Main Street, Houston, TX 77002METROwww.ridemetro.org. Please call METROLift Dispatch at 713-255-0410. Can I park at METRO Park & Ride facilities? Thats especially important around METRORail lines. Is security provided at METRO parking facilities? box next to the 433 Silver Line and the map will draw a line showing the entire route and where it runs. Cyclists are responsible for their own bicycles and all actions, injuries, losses and/or damages resulting from their bicycles in station platform areas and on board vehicles. Each group makes its own rules. I-45, Hwy. MPD maintains a cooperative working relationship with all law enforcement agencies within the METRO service area to fight crime and solve cases. However, you cant be informed of the internal Use enter to reach submenus and to click on links. A baby or infant is considered an occupant for meeting the HOV lane occupancy requirement. If there are any active alerts, a link to view them will be visible near the top of the page. are generally split among the vanpoolers. Upon request, show it to a METRO Fare Inspector or METRO Police Officer either on the rail platform prior to boarding or on the train during your ride. Was this review helpful? Is there a map showing METRO local bus routes? Photography is prohibited in any areas of the METRO system not accessible to the general public. I-45 (Gulf Freeway): between downtown and Webster, Texas, Hwy. Are transfers included when I ride a local bus? It will function as a transfer from one METRO curb2curb shuttle to another. Make sure the light registers green in the upper right when you tap or It will display animated colors and motion on your phone. If you dont wish to subscribe, you can use any of the following: METRO offers a rider tool called Next Bus Texting.
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