Never got an update and no credit has applied. Also, I don't remember receiving an email from Xfinity about the ACP status although I spoke with an agent at Essential Internet (?) ACP Status : r/Comcast_Xfinity by hectorc48 ACP Status Applied on April 30 and followed the process online to apply for acp credit. If you only have Xfinity Mobile service and no longer have internet service from Xfinity, call 844-389-4681 to enroll in the Affordable Connectivity Program and have your credit applied to your Xfinity Mobile service. When your new company is ready to transfer you, they will need the following information to process the request: Your full name, date of birth, the identity information you provided with your application, home address, phone number, and Your consent (verbal or written) to transfer your benefit I then did the chat yesterday and they told me to go to xfinity.com/acp to fill out the form. 1) Qualify: All non-Internet Essentials Xfinity Internet customers must complete an eligibility form with the federal National Verifier. Xfinity Packages 2022 Comcast $9.99 Internet For Low-Income Families Benefits Of Comcast $9.99 Internet Xfinity Ebb Program Thank you - I have submitted a private chat and am waiting on someone to reply. For more information, please see our It triggers the system to search for your eligibility and apply the credit to the account. Here are the ways your household can qualify for the Affordable Connectivity Program (ACP): If you or your child or dependent participate in certain government assistance programs such as SNAP, Medicaid, WIC, or other programs If you or anyone in your household already receives a Lifeline benefit For many, though, it's a luxury they can't afford. However, two weeks after approval, she was unenrolled from the ACP credit (no reason specified) and it has been an uphill battle with multiple agents trying to get . Below are the specific income thresholds based on household size: You may have to show proof of income, like a tax return or three consecutive pay stubs, when you apply for ACP. Prior to this, I have even been told to hold, and then after five minutes, been transferred to some random department. It offers them high-speed internet at reduced costs. Xfinity is proud to participate in the Affordable Connectivity Program (ACP), which provides qualified households with a credit of up to $30/mo towards internet and mobile services. Customers will be informed at least 30 days prior to the program's termination. I either need to get in touch with a manager and figure out this situation in the next week, or I will be forced to cancel my plan. Applicants must be participating in at least one of the following government assistance programs: Tribal-specific assistance programs (e.g., Tribal Temporary Assistance for Needy Families, Bureau of Indian Affairs General Assistance, etc.). To anyone that reads this entire post. Hi there. Here are two smart ways to use the $30 benefit for Xfinity services. However, two weeks after approval, she was unenrolled from the ACP credit (no reason specified) and it has been an uphill battle with multiple agents trying to get it restored. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. "As part of our ongoing commitment to keeping you connected, Xfinity is proud to participate in the Affordable Connectivity Program (ACP), which provides eligible households . The credit is first applied to your internet service, and any remainder goes towards your mobile service. The program targets low-income households. That is why we recently announced Project UP, our $1 billion commitment to advance digital equity and build a future of unlimited possibilities. Am I eligible for the Affordable Connectivity Program? Status Check: If you are reading this, it means you have applied to a network. and our about the approved ACP application, and went through all the steps with him (receiving a link and clicking to accepting the changes in my account). Im so beyond irritated. In June of this year, ACP sent a letter to her to renew her status, which was done and approved. Welcome to the Xfinity community! I wish everyone well. Ive called and talked to five Comcast representatives in one day. The ACP benefit can be applied to standalone Xfinity Internet service or a bundle of services, including Internet Essentials, leased internet equipment, Xfinity Prepaid Internet service, and Xfinity Mobile data & service fees. They told me the application never submitted and nothing went through. Reddit, Inc. 2023. Wellesley Public Schools Learning Caring Innovating, For any Application Assistance questions, please contact: Internet Essentials # (844) 963-0178 (9am-8pm Est.). All she said to me was refresh, refresh and if that doesn't work wait a few days.. You are very welcome. Affordable Connectivity Program. It never shows me a form to fill out which is what the chat agent told me to fill out yesterday. Except I've already enrolled for ACP with Xfinity so that's probably going to be a problem, too. Our community is your official source on Reddit for help with Xfinity services. I've called, chated, and gone in person to a store and received no help. Is that the same layout that you are seeing? https://comca.st/3MoFIMb. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. He went into my account and made sure my application went through this time. Save on your bill Once you're enrolled in ACP through Xfinity, you'll see a monthly credit on your second bill. Welcome to the Xfinity community! We do have a team that is able to assist our customers when they take longer than expected at 1-855-846-8376. We're happy to hear that our Internet Essentials team was able to assist with your application! Unfortunately, Xfinity isn't currently participating in the device subsidy program associated with ACP. There is a new Affordable Connectivity Program offered by Comcast and you will need to take the following steps to keep Internet Essentials available after June 30, 2022. This disparity is what the Xfinity Affordable Connectivity Program aims to address. This is extremely unfair because I have paid, in effect, extra monies, rather than fewer, considering the promises from Xfinity/comcast representatives in all my previous interactions that ACP was going to be applied. After checking those boxes the option to submit order is available. Here's how: In conclusion, the Xfinity Affordable Connectivity Program is a valuable initiative designed to bridge the digital divide by providing affordable, high-speed internet access to low-income households. Save on your internet bill With the FCC's Affordable Connectivity Program, you can save on your bill and may be able to get high-speed internet for free. This is our team that is specialized in helping with the ACP application process. My best guess: The recent change in my plan caused issues when it was loading my order for the program. If you have questions about your services, we're here to answer them. Please visit the National Verifier's website for a list of acceptable documentation. May contact me here, email, or by phone to resolve this matter! When it was EBB($50 credit) I had no problem for a year, it's unfortunate in these hard days that they offer something with no intention of following through. Do note that any charges beyond $30 per month are the customer's responsibility, and the promotional price is expected to last for about two years. Please include your name and address and I'll be happy to take a look at what's going on. The ACP FAQ is not of any help unfortunately. Her account had been getting the credit since last year when it was EBB. Howdy! This article aims to be your guide through this initiative. Click "Sign In" if necessaryClick the "direct messaging" icon or https://comca.st/3J0ir1lClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Thank you for confirming this step. Locked post. I contacted Comcast the following day and provided the ACP team with my application ID and asked them to apply the $30-$50 benefit savings to my bill. I want to continue using Xfinity, but if things are going to continnue unresolved at this rate, I may just be forced to switch to another provider. It aims to ensure that families stay linked to the internet, an increasingly vital tool in today's world. Cookie Notice Contact the WebTeam. You can update your choices at any time in your settings. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I was approved 3 days ago but my xfinity application is still showing in process and its been 72 hrs can you please fix so I can get my $30 credit ASAP. If your application is still pending, I would recommend having them take a look at it with you to find out what the hold up is. Don't have service? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Are you able to sign in at ACP and confirm your ID?. Archived post. I reapplied for the credit on her Xfinity account and it was approved in early July. Youll receive a status update within 48 hours of applying. Making the most of your Affordable Connectivity Program benefits entails understanding how to access and manage your Xfinity account. https://corporate.comcast.com/stories/meet-our-digital-care-team. We do have a team that is able to assist our customers when they take longer than expected at 1-855-846-8376. Last Name I don't see that I have any option but to cancel my service since xfinity hasn't been able to fix this issue for the past 6 months. ACP application in Pending status since 02/01/2022 I submitted an ACP application via the ACP/Landline website on 01/31/2022 and received confirmation that I qualified. You can do two things here to check application status - 1. Didn't find what you were looking for? It's essential to accurately report your income when applying. and our @user_29bc12 - Hello! How to apply Am I eligible? We'll help determine your eligibility. Please add you full name and service address to help us locate the account. I reapplied for the credit on her Xfinity account and it was approved in early July. Thank you for enrolling in the temporary federal Emergency Broadband Benefit program through Xfinity. Status updates are available within 48 hours of applying for the ACP through Xfinity. She had to do it for me and I have to again wait the 48 hours. Mar 01, 2022 Philadelphia, PA Comcast is participating in the federal government's Affordable Connectivity Program (ACP) and the $30/month benefit can be applied to any tier of Xfinity Internet service. I keep getting the same spiel, that they have the ACP application ID on her account, that the account has been approved for the credit (despite the fact that she has yet to receive any email stating that she is enrolled), and that the credit will be applied the next bill. Am I able to speak with a manager or supervisor about my ACP credit that has not shown up on my bill for 4 months now? At Comcast, we believe deeply in the power of connection. To learn more, visit xfinity.com/acp or fcc.gov/acp. It is taking too much time out of my workday. Check your eligibility for the ACP by completing the ACP application using your Xfinity ID.
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