After speaking with ITA's Albanian Call Center (who were very nice and helpful), there is a limitation with the ITA systems that a seat cannot be assigned unless the fee has been paid. Delta doesn't offer or sell Economy Premier and AF can't upgrade a person without an AF ticket--sort of a catch 22 for that class. My direct flight from FCO to LAX in August is no longer direct. Have you booked an extra seat with our Empty Seat or My extra space option? Debating whether to just pay for the higher fare so I can sleep at night prior to my trip. Sigh. 3.5 No refund will be made if you do not meet the above-mentioned criteria. 1.4 Flying Blue Elite members and SkyMiles Elite members can reserve certain extra comfortable seats and regular seats for free or at a discount. It's really a bummer that something as simple as selecting a seat has evolved into yet another scam the airlines use to pad their CEOs' wallets. We have to make the best of it. Never again with ITA.! 1.1 'Extra comfortable seat' means Economy Comfort seat, seat with extra legroom, seat in a row of 2, or front section seat. I have a flight to nyc in 7 days with my wife and son who would be on my lap. I booked tickets on Delta from Portland, OR to Paris, France with a connection in Minneapolis. I would recommend not booking the ITA codeshare flight through Delta if the above issues would be a dealbreaker for you. I have noticed that AA also codeshares with ITA. They get it done in under 24 hours usually and email back that it is completed. Flying LAX FCO, and I really hope they dont make up any bs like layovers or things like that, since I paid for a direct flight. This is a relatively new reality in the travel . (You can also do this for free when you check-in, but I REALLY REALLY prefer aisle seats and don't want to risk not getting one by waiting until check-in.). We cancelled our Delta flights (got issued eCredits) and rebooked through ITA, paid a small fee to select seats. I am not too happy with ITA. Privacy Statement - I just booked a November flight for my family, 2 adults and 2 kids and feel confident there will be no issues with us being separated on the trip. My agent checked today through a backend system and sees temp assignments way back - row 30 - but together. On Delta you can choose a seat with more legroom for 100+ each way but it's still within the economy fare class and doesn't offer business perks. TomMM and VacationMode have it. Entering Canada with an OUI / DUI on your driving record. At least we have that peace of mind. I jumped on Latam's website and was able to use the confirmation number to gain access. Perhaps try calling Latam again hopefully you'll have luck and get a different representative who can help you. The solution to this is quite simple. I cant get seat assignments in economy. This topic has been automatically closed due to a period of inactivity. What should be an incredibly simple process appears to be purposefully (?) Anyone else have this issue? My son is under 2 so he wont be wearing a mask so dont want to be next to a stranger. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-115520995', '');}, 'log_autolink_impression');flight from LIM to LAX which is booked via Delta's website but the flight's operator is LATam so I was not able to get seats from Delta's website. This is the version of our website addressed to speakers of English in the United States. In my experience, AF charges for advance seat selection in Economy and Premium Economy by default unless you have status (which wasnt showing correctly for me because my non-status FB account overrode my SkyTeam Elite+ by way of DL Gold). It has worked out fine for me as a solo traveler who is just looking for an aisle seat, though it does make me a bit nervous. Get FREE email communications from Fodor's Travel, covering must-see travel destinations, expert trip planning advice, and travel inspiration to fuel your passion. These are Delta flights, not a codeshare, partner, etc. My problem is that we have two young children and just want to make sure we aren't seperated. I talked to the person in Albania to get my seats. Seat assignments start at $5 per person per segment and vary by route and seat location in the aircraft. Not only did we have to deal with the assigned seat nonsense, but ITA lost my husband's luggage for two days. Check with your TA and ask AF. 3.1 In the event of an extra comfortable seat not being provided to you, you are entitled to a refund, representing the amount paid for the extra comfortable seats, for that specific part of the journey, in the following cases: 3.2 In the event of a regular seat not being provided to you, you are entitled to a refund, representing the amount paid for the regular seat, for that specific part of the journey, in the following cases: 3.3 You can request a refund by filling in a refund form. I'm glad your flights home went well. here's hoping the flight is uneventful and the food quality has improved somewhat (but let's face it, no one flies for the food). We had already upgraded to more legroom, etc., but it made no difference. I chose my seats last June. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Travel for stand-up comedy, classical operas, and the midnight sun in July. She tinkered a bit and then was able to assign me a seat on the outbound and not on the return. The flight from FCO to JFK is via ITA. We booked a Delta flight to Rome that went through Amsterdam (via KLM to Rome) -- THAT one, we could reserve seats on. From the thread i see that he can select seats at 48 hours, but where and how? we were assigned seats, however not together, so I called Delta to see if they could assist. Okay, Delta did clean up my itineraries overnight. Thanks, I'm in the process of booking Delta/ITA to Italy now, but am uncomfortable because it is not allowing me to book seats. When booking my Italy flights I noticed that there were flights operated by ITA and even though my search was for Main Cabin, if you read the fare class for those flights it actually says "Economy Classic Main". We are trying to book seats together for an international flight from California to New York to Rome via Delta, with ITA Airways as the partner for the overseas leg. It's the legacy airline competing with the budget carriers. I don't think Bellman's issue is the held seats. Changed it. So you can choose, just don't count on getting them. How tolerant are the locals? The Air Travel forum might be able to help you John A. Check/ask there. Cynthia. My husband and I have now: I'm not holding my breath. Agree that Ita Air is not warm and welcoming though. When we finally got word that the luggage was found, we were in the difficult situation of staying in a not fully attended B&B. 1 post 3 reviews 1 helpful vote 1. Pay a travel agent to plan a trip and then have to ask complete strangers for help. Do you have economy or premium? What is required for entry to Canada from China - January 5, 2023, Activity Recommendations Please/Next Two Days, Border crossings AL to MT ( ref Waterton Peace Park ). Yet, if i put same number in under Check In - his entire itinerary loads - tho of course he can't check in yet, as the flight is Dec 11. ITA had a different booking number for this flight. Seat selection is important to us. For more information about your privacy and protection, please review our full. Everything is connected - politics, financial transactions, the war, pandemic, and we are all caught in the middle. We seriously are considering just scrapping the Delta flight altogether, as we're within the 24-hour window to cancel. Where can I buy a post-purchase upgrade after ticketing? Or is my fear founded and Delta only lets you make a mad scramble during check in? Because I bought tix through an agent, I must wait until 48 hours before when online check in is available. Looking forward to people giving feedback how their trip went. . But that's what it should say. You excitedly buy 2 tickets at $1200 only to find out that selecting your seats with 2 other airlines brings the total to $2100. 1.1 Extra comfortable seat means Economy Comfort seat, seat with extra legroom, seat in a row of 2, or front section seat. 14 reviews 2 helpful votes Selecting seats on Latam Airlines when booked through Delta Jul 7, 2022, 10:46 AM Save I booked an international flight from USA to Cusco, Peru through delta. Just for future reference, it is possible to have an account on af.com/klm.com WITHOUT having FB. Look out for our newsletters with travel tips and special offers. What cabin are you in on AF? When you check in: Within 24 hours of your flight: Check in online or on your mobile device, and choose from the remaining standard seats . Sigh. The airline's own policies and warnings make clear it's not possible. Next, click the "Manage Upgrades" link. Option #1 to Pick a Seat: Pay Up. Opt for more choice To provide you with the widest possible choice, you can select your seat in advance, whether it is a Standard seat in the Economy cabin, a Premium seat in the Premium Economy cabin, or a Business seat in the Business cabin. dgawell, sorry you had problems. Normally I can select seats on the delta app straight away for the delta flight and within 90 days of departure on KLM. Yes, I have tried via their website. 1.5 We shall make reasonable efforts to meet your seat allocation request for an extra comfortable seat, regular seat or a Delta Comfort + Seat. Thank you for the clarification. Buy now or later? Mostly because my wife and I don't want to sit in the middle, and we don't want to sit apart. Perfect for the woman who's saving herself for marriage and the man who wants a one night stand. Choose seat at any time 1 x 10kg hand luggage 1 x 23kg checked baggage Premium check in Compare seats and cabins Want to know what you're missing out on? Air France doesn't have the economy comfort add-on but it has a separate class called Economy Premiere. In order to move the seats, even in the same row, there was a charge. I want emails from Fodor's Travel with travel information and promotions. I asked her if we can select seats if we book directly through ITA and she said yes. It sounds like they want you to pay for the ticket before you pick the seat. We're trying to book a flight to Italy for September, and I'm learning way too much about how airlines work (or don't work) together. Any suggestion? more, You seem to have JavaScript disabled. I always shoot off an email requesting cleanup of the record, all in one short sentence. Just an fyi based on my recent experience. If they say no, ask to speak to a supervisor. Location: LAS - where you can get married and divorced in the same 24 hour period. AF website did show one segment as assigned (which was done by the DL agent), but still continued to ask me to pay for seat assignment on the return. I typically try to book Main cabin on Delta because you can choose your seats in advance. By US law, all US airlines must give a 24 hour cancellation period. I would never travel ITA again. when she heard that it was important for us to be seated together, as the trip is a combined 65th birthday/retirement/30th anniversary celebration, which is why we were splurging on the premium seats, she made it her mission to work with ITA to change the seats. The rep was able to book my seats (I didn't have to pay anything extra) and emailed me the seat confirmation. And still might try to make that work!)). It will be a different PNR reference. The best places to travel in July around the world. I could NOT upgrade my seat (there were plenty of these seats showing available on-line) for the Minneapolis to Paris leg via Air France. Thanks, all. I was correct and was assigned a seat at no additional cost, BUT he said I had only three flights, not four. I just flew both airlines this month and that was not the case. Wyndham Rolls Out Business-Ready Golf Carts, Hotel Guests Take on L.A. Area Marriotts Over Surcharges, U.S. Hotels to Get Major Boost in Electric Vehicle Charging Stations, Singapore, Qatar, and ANA Take Top Skytrax Honors, Former Southwest Employee Charged with Selling Fake Vouchers. I logged in 23 hours before the flight as instructed and was able to pick my seats. -Called ITA Albanians - told us to do it 'in person' Reply Feb 3, 10, 8:20 am # 3 tentseller FlyerTalk Evangelist I also booked directly through Delta and it looks like we might have to wait until two days before the flight to make the seat arrangements. To use our mobile site, please enable JavaScript. You will get to select a seat when you check in. The Air France rep also told me if I had booked with them direct instead of Delta, I could have chosen and paid for the upgraded seat.". A few months ago we booked a Delta flight to Rome with ITA as the transatlantic leg --- we'd always avoided Alitalia, but thought we'd give ITA a try. The other options with Turkish Air were a 6+ hour layover in Istanbul maybe that would have been worth it now. Steps to choose a seat on Delta online: Visit the official website of Delta. This year we were flying into another country and out of Rome so ended up on Delta/Italian Airways. I would like to upgrade and am unable to. It was a fairly comfortable flight back there for our family of 4. For the sake of clarity, also during Interline Through Check-in, seat change for the Economy seats allocated by the system will not be allowed anymore". Your scenario is what I fear (booking cheapest flight but finding we have to pay extra for seats). I confirmed this by calling Delta a second time and it is true. If you're flying, this can be a tricky task. Research Delta airfares and plane ticket restrictions on delta.com. If you book and pay at that time, they will not refund your money on a non-refundable fare. I finally spoke to a rep from ITA (in Albania) who said there is no way to select a seat prior to arriving at the gate the day of. You want to select your seat and check a bag so you pay the extra $300 per ticket to do that. Often, an airline will automatically assign you a seat at this timewhich could very well mean a window or aisle seatsaving you from having to fork out a little extra cash on a premium seat.. Either way, I dont think ill be able to select my seat until 2 days before my flight ( if lucky ) . Delta already got the money so they dont care. When they make flight changes the web site records seem to get messed up. Different prices under Switzerland and US regulations. -Tried ITA online - no option I called Latam and they say Delta has to make the seat assignment. I just changed it to all Delta. Reserving one of these seats, if available, involves an additional charge. I booked thru Delta and received an seat assignment. Same thing, called ITA, offered to upgrade our Delta seats, offered to pay extra to reserve the seats, asked was there ANY way to get the seats we wanted --- ITA said there was no way, it was "impossible." Delta will not let you choose your seat before checkin,at least for an economy ticket. If you can't get a seat that you want and would like to cancel you can do so within 24 hours of booking with no charge, providing you are booking via the (ta && ta.queueForLoad ? I was told by Delta chat: "ITA Airways discontinued "Pre-Reserved Seating" (PRS) in economy compartment with all partner airlines on June 23, 2021. Im glad you tried to go to the airport and shared your experience because I was about to drive to LA and see if someone could help from there. How to Select Your Preferred Seat? She said she could not do it and that we would have to get our seat assignments when we arrived at the airport. I am outraged. Everything else went smoothly. I have an account with my DL skymiles number associated with it for easy access to their 'my trip', selecting seats as a DM etc. The online checkin did not work, either on the app or my laptop. If you're purchasing a regular seat or an extra comfortable seat in Economy Class, these are the terms and conditions you're agreeing to. I tried "messaging" Delta through their "online assistant" and it was worthless and wasted time. Terminal at FCO is now T1 for departing flights to Miami and Boston (since Aug 2022). I also tried calling ITA with ITA's reservation number and spoke to the rep in Albania. Customer services is slowly ramping up. The Delta/ITA systems apparently don't talk to each other. Has anyone paid for seat selection on a Delta (WJ operated) flight to Canada? When I buy post-purchase seat upgrades will I earn MQMs and MQDs? I also am having the same issue. Partnership Between Alaska, CLEAR Offers Mileage Plan Members Expedited Security Experience, United Adds Rebooking and Vouchers to Mobile App, Ace or Bogie? I was having the same problem for my return (ta && ta.queueForLoad ? The latter comes to a page that says "Sorry, it was not possible." KLMs extra comfortable seat types have various characteristics and do not necessarily always provide additional comfort, as this category includes regular seats that are most in demand for reservation. The bottom line is that you cannot as of today, August 21st, 2022. Its a hassle getting the refunds. When I upgraded to premium economy I got an email the next day to book my seats. There is no such thing as comfort select on DL. Upon researching (ta && ta.queueForLoad ? I see nothing has changed with Air France. However, I spoke to a woman at American just an hour ago to see if she could find a better flight than I was finding online. If they throw a "partner" flight into the itinerary, they do so at the most basic level to make the cost of the flight look more enticing. Dont want any surprises. WOrried we will be in center center. I always pay the extra when available on long haul for economy comfort (helps to have that bit of extra space, especially with arthritis pain). Those kinds of things are why you pay a TA. If you can't pick a seat, you likely purchased a basic economy ticket. Do you want to be by the window so you can take pictures during takeoff and landing? If the airline agent can't help you, contact Capital One Travel at 844-422-6922. Even with Delta's special ITA code. No , I booked trought Delta. I added, "not on the 10 hour Iberia flight, though." Nope, I wasn't. You can select a seat after you have paid, but before that you can see what's available. You're mixing cabin names,so not sure which cabin you booked. Delta and WestJet have a new partnership/relationship as of late last year. Click Continue On the next page, you will get an upgrade and view the seat option. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-62529324', '');}, 'log_autolink_impression');airline website. I always try to choose the direct flights. Can anyone tell me why this is? Get flair: Anyone know any tricks or have advice ? I contacted Delta who told me to call Latam (they gave me the Latam confirmation number to use). Sorry to hear that nobody has been able to help you out. Now routed through CDG. The Delta, KLM, Air France group will be the partners. 02/03/22 09:33 AM 47 posts Yes, I have tried via their website. This time it worked, although he first said that I had to pay for a seat assignment. However, in our case, I think at least part of the problem is that the flight lists FOUR different Airbus configurations with slashes, so we're guessing they haven't assigned a plane, yet (as the return flight is in March 2023). The Cabin Economy ticket will always let you select your seat, as well as be more flexible in case you have to cancel. In most cases, they can book you on the next flight or offer a refund. Same storyWould not allow me to change seats. To avoid a fee, just scroll to the bottom of the page (without clicking on a seat) and click the orange "continue" button. Privacy Policy. Book Now Expand All Collapse All TSA Secure Flight Program It was only about 15 minutes since we'd booked the tickets, so we just changed our flight to a slightly more expensive one at about the same time that did not use ITA. They'll "clean up" your record and you'll be able to see your seat assignments again (or choose them if you haven't done so). I am flying 4 different airlines to get around. Thanks for following up on the outcome! Check our terms and conditions. Good luck. Phred, I do love the way Google Flights lets you find flights. The return from LAX to FCO is still nonstop, at least for now. Yes this is some sort of technical codeshare issue that seems like nobody is in hurry to fix. I want emails from Fodor's Travel with travel information and promotions. I can't even see the flights on which I want to select seats. So, we had to go to the airport to retrieve the luggage unless we wanted to waste all three days dealing with luggage problems. What happens if I change or cancel my flight after I purchase a seat upgrade or Preferred Seat? Could Russia Create a Bigger Aviation Problem for U.S. Carriers? But the one thing they can't do is give you a way to figure out added costs for all airlines involved. On the Delta leg I was able to choose seats and upgrade to comfort seats. If it's not called "Cabin" it's something else that's non-descriptive. We were so excited about the direct flight option from LAX. Need to get the PNR for the LATAM booking from Delta. Not sure what that means, but we won't be getting seats until we get to the gate. When i put my record locator in My Flights on the ITA site, it shows The Booking Code entered is not valid. This is true even if the flight only changed by a few minutes, in which case a new flight number is sometimes issued, and even if they don't change equipment. After selecting it, choose your preferred seat. We ended up calling Lufthansa from Munich two days before our return flight and they were quite helpful. When the screen comes up, two segments on two separate itineraries are not in the lineup. I was able to talk with someone from Albania using that number. We booked it for the convenience direct to LAX. But if you are doing it for the first time, you might need some sort of guidance. We also used flight # + passenger names, didn't work either. This topic has been automatically closed due to a period of inactivity. I haven't tested whether or not bags are included in this fiasco, or if they're given safe passage by your first fee. The first 2 legs of the flight are on Delta Airlines, but the last leg (both ways) is on Latam Airlines. Just called their new toll free customer service at +1(877)793-1717 and paid $33 per seat from rows 25 back. I was able to the the Latam confirmation number from Delta. All I can find are ways to call from other countries, but not from the US. If they offer that, and you choose to book and pay, then they do not have to give you free cancellation. Please see below (3) for more information on refunds. He explained this was due to Air France wanting to save those seats for their own customers. Lesson learned. American doesn't even bother to include any fine print that says, "If you're trip with us takes you on a flight operated by another airline, you'll be flying Basic Economy with them and will likely have to pay for seat selection." During booking we were unable to select seats for that leg. I just wanted a window seat which I got. Flying economy but need an aisle seat and I get up to part in the process where they request my credit card info to pay and still no option to choose a seat. Anyone booked online on Delta recently know when I pick the seat? I thought it may be an issue with it being a code share flight so signed in on the KLM site directly and again all seats show as unavailable. Delta Air Lines' basic economy fares come with restrictions on seat selection and boarding zone, and this type of ticket doesn't allow for upgrades or a free checked bag. Delta doesn't sell Economy Premiere tickets because Delta has only First, Business, and Economy tickets, whereas AF has four classes for overseas flights: First, Business, Economy Premier, and Economy. You further represent that you will only make reservations for yourself or for another person on whose behalf you are entitled to act and which person also complies with the requirements set out in paragraph 2.1. https://reddit.zendesk.com/hc/en-us/articles/205242695-How-do-I-get-user-flair After no one gave up their seats, Delta increased their initial offer by $300, and it ended . The Economy Comfort vs Economy Premier is very confusing but I'll try to explain it. Message the mods for special flair such as delta employee/related contractor, million miler, or delta 360, or other stuff. The final decision resides with the ground staff and the operating crew on the day of the flight. The hold option part is important, too. Cynthia, Here are 2 speculative opinions on why the is. I booked an ITA flight (Also Delta partner) from Jfk to Rome connecting to Palermo through American Express for September. But of course, if you wanna upgrade to business class suddenly the problem disappears and Delta will let you book your seat. I'm in the same boat as we booked through Delta but flying on Westjet. So, purchasing a premium seat does not get around this issue either. To Eric's point above, today I purchased a Delta itinerary that included leg in premium economy seats on a FCO/BOS flight on ITA and was told by both ITA and Delta that I would not be able to book seats until 48 hours before the flight. Wait time via phone is 30 minutes & their call-back option not working. I may go with United where at least I know I can get a seat at booking. Just a word of caution with Delta (I assume the same for the other airlines) pay attention to the fare class. I'm traveling with my wife and we'd like to sit together on the 9 hr flight. So, I'm not sure why everything is grayed out. But your ticket is more flexible!" Call Delta. We cancelled our Delta flights (got issued eCredits) and rebooked through ITA, paid a small fee to select seats.". If you're unable to select a Comfort+ seat that you think you should be able to, go to your reservations page on Delta.com. what number did you call? Fascinating. I obtained the ITA reference number and called ITA. How do I effectively communicate with an airline? Initially (right after ticketing), I wasn't able to select seats on the DL website. We booked a flight from Miami to Rome via Delta operated by ITA. THIS is why I prefer AA, if possible! And of course I had to call them to do that, since it can't be done online. We just had to pay extra with Lufthansa for this because otherwise they dont release the economy seat assignments for 23 hours before flight. We were told by Delta and by Ita that the seats are under the control of the gate.
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