As soon as I click the link provided by (so called) document of ACP - to apply --> https://www.xfinity.com/buy/plan/account?Referer=/buy/plan/internet/ebb I receive this error --> https://www.xfinity.com/error/buy/sorry?errorCode=DFPLN10007. By participating in the Affordable Connectivity Program (ACP), many Xfinity customers can receive discounts on their internet service. Additionally, the privacy policies of any third-party website may differ from those of the FCC. The ACP provides eligible low-income households a credit up to $30 a month toward the cost of Internet service ($75 per month for households on qualifying Tribal lands). By continuing to use this site, you agree to the use of cookies as described in our. Today, Comcast introduced two new ways for customers to connect through ACP and both are available to any customer who qualifies in all the company's service areas. You should remember that the information between the two applications must match exactly or your credit will not be applied. This website uses cookies to improve your experience while you navigate through the website. So I could not see it. Xfinity, a brand of Comcast, offers a new tier of service, known as Internet Essentials Plus, under the Affordable Connectivity Program (ACP), which provides eligible households download speeds of 100 megabits per second (Mbps) and upload speeds of 20 Mbps, for $29.95 per month.At 100 Mbps download speeds, your internet connection . Hope you have received my direct message. Once youve completed the eligibility form, confirm that you qualify, and fill out the application. Already have service? On Mile High Mamas you may read hilarious mommy blogs, product reviews, Denver Business Directory, win prizes and connect with local Denver moms. Additionally, Xfinity Internet customers participating in ACP now can add mobile service through Xfinity Mobile. @BruceW Thanks, it worked now. Current Xfinity Internet customers should follow these two steps to receive their Affordable Connectivity Program (ACP) benefit: Once you complete Step 2, Xfinity states that you should expect to hear a status update on your application within 48 hours of applying for the Affordable Connectivity Program. Feb 28, 2022 Updated Jun 21, 2023 ACP is a federal program that provides eligible customers up to a $30 per month credit toward their Internet and mobile services for the duration of the program,. Comcast is now adding another tier to the program, called Internet Essentials Plus, that includes 100 Mbps download speeds, a cable modem, and WiFi router for $29.95 per month. Your eligibility for ACP remains the same even if you move. Hi. secure websites. But just to clarify what I meant: I'm living in a rented apartment, and I got the TV Digital Starter with three set-top boxes for free because it's supposedly included in my community. Copyright 2023 Comcast Corporation. And that I'm currently still under the 1-year agreement for the internet service, maybe that's what causes an error in the system (I think I read about another user in a similar position with the same error). You are correct. Youll receive a status update within 48 hours of applying. It offers twice the download speed up to 100 Mbps of the traditional Internet Essentials service, which has a 50 Mbps download speed. However, our view and access to the program is limited since it is handled by our awesome peers in the internet essentials team. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Currently, the internet essentials team handles ACP applications. New and existing Xfinity Internet or Internet Essentials customers can visitwww.xfinity.com/acpor call844-389-4681for more information, to determine eligibility, and sign up. 1 Apply You can apply online, by mail, or by contacting your current internet company. On February 14, 2022, the world saw how these efforts can produce inspirational results when Llulisa, a Comcast Internet Essentials customer who is enrolled in ACP, joined government leaders at the White House to tell her story about achieving her goal of being the first in her family to go to college. Unfortunately, per the Federal Communications Commission (FCC) website at fcc.gov/affordable-connectivity-program-providers, Xfinity, which is part of Comcast, is not one of the providers offering discounted connected devices. Please make sure to double-check that your application has not expired, name, address, and email match exactly. For example, this means that if you are an eligible household paying $59.99 per month, on a plan with higher speeds (e.g., 400 Mbps download), then you can still use the $30 monthly credit to lower your bill payment to be only $29.99 per month. Privacy Policy. The National Verifier application must be completed by Xfinity mobile-only customers before they can enroll in the ACP through Xfinity by calling 844-389-4681. Reach out to your internet company directly to see if you can enroll in the program. WARNING: The Affordable Connectivity Program is a federal benefit program that is available to qualifying consumers. Where can I submit my approved application id for the ACP program? This option is only available if the company obtained approval for its application process from the Federal Communications Commission (FCC). Do Not Sell My Personal Information. In addition, Xfinity Mobile devices automatically connect to millions of Xfinity WiFi hotspots across the country to reduce customers dependence on cellular and save money. Eligible customers will have their Affordable Connectivity Program credit applied to their Xfinity Prepaid Internet service bill. ive been dealing with this for the last 3 months and Xfinity cant tell me what is going on. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Every link I've found to do the xfi ACP application pulls up the "SORRY" page as if the application page no longer exists. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, On 4/12 I signed up for ACP with all required info completed. If you do not participate in Lifeline but receive service from a participating company that has its own low-income program, you may not need to apply for the ACP benefit. Serving Minnesota, Wisconsin, Missouri, Kansas. Their application ID will be derived from the National Verifier application that has been approved. Also, the ACP credit cannot be applied to products or equipment including Xfinity TV, Xfinity Voice, and Xfinity Home. Please share information about Internet Essentials and the Affordable Connectivity Program with your community. What is the Affordable Connectivity Program? Mail Sign up by 11/07/2022 or you will need to reapply for the ACP. The cookies is used to store the user consent for the cookies in the category "Necessary". Filed Under: Community Investment, XFINITY Products & ServicesTagged With: ACP, Affordable Connectivity Program, internet essentials, Internet Essentials Plus, Xfinity Internet, Xfinity Mobile. You are about to leave the FCC website and visit a third-party, non-governmental website that is maintained and controlled by the Universal Service Administrative Company (USAC), which collects monies and administers the Universal Service Fund (USF), as well as the Appropriated Programs, under direction of the FCC. Internet Essentials customers can use their $30/month ACP discount to pay for both Xfinity Internet and Xfinity Mobile service. Sign in Shop and apply Start by shopping for Xfinity Internet. The benefit provides a discount of up to $30 per month toward internet service for eligible households and up to $75 per month for households on qualifying Tribal lands. You may be able to get free internet through a separate non-FCC initiative. A household qualifies for the Xfinity ACP Program if your household income is at or below 200% of the Federal Poverty Guidelines, or if one or more members of the household meet any of the following criteria: You may be eligible for the following benefits: After you enroll in the Xfinity ACP Program, your second months bill will show a credit. If an account is a bulk account and not an individual Xfinity account, the account would not be eligible for the Affordable Connectivity Program. organization in the United States. Are you signed into the site? For Xfinity Prepaid Internet customers, once you have completed Step 1 from above, and have received your application ID from the National Verifier, then call 844-963-0288 to enroll in the Affordable Connectivity Program through Xfinity. Learn more about the Xfinity ACP program . Visit whitehouse.gov/getinternet to learn more. Once you select your plan, you can check your eligibility for ACP and if you're eligible, complete your enrollment in ACP through Xfinity. March 2, 2022 Comcast announced today it is expanding options for eligible Florida customers to get connected through the federal Affordable Connectivity Program (ACP). Additional Information. Customers who qualify can apply ACP credits to any tier of Xfinity Internet, including Internet Essentials. Is Assurance Wireless Part Of The EBB Program? If we cannot confirm your eligibility automatically, we will request additional documentation from you and provide information on how you can submit those documents for review. It may take up to two billing cycles after enrolling for the credit to appear, depending on when you enroll. Willingly giving false or fraudulent information to get Affordable Connectivity Program benefits is punishable by law and can result in fines, jail time, de-enrollment, or being barred from the program. Login or create a new account to complete the ACP application online (Online Application Instructions also available in 9 other languages). The Xfinity webpage states confirmation should be received within 48 hours, today is 144 hours later. We will be able to see if the status on your account has changed or if any communication has been sent over. You can: Already in a low-income program with a non-Lifeline provider? Comcast expanding Affordable Connectivity Program offers with faster Internet Essentials service and Xfinity Mobile. Download it for free from Google Play or the App Store, or text "APP" to 266278. Talk to aparticipating companyto learn more about what services they have available for ACP recipients and to find out how to sign up. and How Does it Work? They would be the best option to reach out and help get this resolved. Customers who qualify can apply ACP credits to . Xfinity Mobile has no line access or activation fees and comes with unlimited talk and text, so customers only pay for cellular data. An official website of the United States government. We apologize for the inconvenience. If I do not receive the complete satisfactory solution by tomorrow, I will escalate it to the highest level and all around social media! Are you ready to get started with the Affordable Connectivity Program? Application Approval: After you submit an application, we will share the results with you. Thanks! This means that, based on your household size (left column), your household income must be below the following (right columns): If you receive benefits under any of the following federal assistance programs: If you meet the eligibility criteria for one of Xfinitys existing low-income internet programs, such as Internet Essentials. Connectivity is just the beginning, however. A locked padlock The ACP credit may appear on your next bill once you receive a confirmation of your enrollment. Could you please send our team a direct message with your full name and full address? I live on a tight budget so I know how helpful any discount can be and want to make sure you're able to enroll :). For example, if you have both Xfinity Internet and Xfinity Mobile services, the Affordable Connectivity Program benefit will first be applied to the Internet portion of your bill. It seems from other posts that this is an ongoing problem. Did you already complete the application through the National Verifier? Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. With the ACP, Xfinity continues to keep Americans connected. Existing Xfinity Mobile Only Customers. Already have service? Sorry I didn't express myself clearly before. Comcasts Xfinity brand is available in nearly 30 million homes in 40 states. Lock At least 30 days prior to the end of the program, enrolled customers will be notified. You can also look up or reset your Xfinity ID or password. You Qualify for the Affordable Connectivity Program! Comcast is participating in the federal governments Affordable Connectivity Program (ACP) and the $30/month benefit can be applied to any tier of Xfinity Internet service. The ACP provides eligible low-income households a credit up to $30 a month toward the cost of Internet service ($75 per month for households on qualifying Tribal lands). The digital world has become a more significant part of our lives than ever before. Check your eligibility for the ACP by completing the ACP application using your Xfinity ID . Here in the Twin Cities, we are offering free and discounted Internet options through the Affordable Connectivity Program (ACP). Monday, April 18th, 2022 4:49 PM Closed ACP application still in process On 4/12 I signed up for ACP with all required info completed. Could you please send our team a direct message with your full name and full address? @XfinityDaryl Today and yesterday, the error remains the same. The issue they are having with actually allowing customers to complete the ACP enrollment form and receive their credit (step 2 of their so called "easy 2-step process") has been ongoing for 8+ MONTHS! Website by, Hosting an Exchange Student Q&A: Saying good-bye to our bonus kids. Please guide me. Please give us a call at 1-800-XFINITY for assistance. All rights reserved. I had this same issue months ago back when the credit was $50 and called the Emergency Broadband Benefit (EBB), and I'm still having it now when the credit has been lowered to $30 and called Affordable Connectivity Program (ACP). Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter Xfinity Support in the To section. Click "Sign In" if necessaryClick the "direct messaging" icon or https://comca.st/3J0ir1lClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. I need help with this too, please. I think the problem had been I hadn't waited out the full 48 hours after applying with ACP. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. They can be reached by phone. I am sorry to hear that you are having so much trouble with the ACP application. These cookies ensure basic functionalities and security features of the website, anonymously. Secure .gov websites use HTTPSA Apply Now Learn more about how to apply. Hey @Chronostvn, thank you for reaching out to Xfinity Support on our forums. Additionally, we detail how you can apply, in just two steps, and identify who qualifies for the ACP program. @krimwill Thank you for reaching out to the Digital Care Team. If you have questions about your connected device, internet service, or bill, contact your internet company. These cookies track visitors across websites and collect information to provide customized ads. Connecting more people to the Internet and the technology they need to participate and excel in an increasingly digital world has been a core focus for Comcast. Central California: A Wonderland of Untouched Beaches, Castles and Dunes. 2023 Universal Service Administrative Company. @XfinityEmilyB Sorry I could not find or locate" Chat icon" - I can only see "In-App Notification" and "Profile (settings, logout etc)." .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. I was having the same problem. Any Xfinity Internet or Internet Essentials customer who qualifies can use it to save money on their Internet bill. Please do not reply to this email. You may be de-enrolled from the Xfinity ACP Program for various reasons, including the following:-ACP is no longer applicable to you-If you notified Xfinity to transfer it to another provider-If you requested the de-enrollment-You have not used your Internet service in the past 30 days, even if the monthly cost is covered by the ACP benefit.-You did not refill your 30-day Xfinity Prepaid Internet service within the required timeframe. It costs $9.95 per month. We'll help find your address. Comcast is participating in the federal government's Affordable Connectivity Program (ACP) and the $30/month benefit can be applied to any tier of Xfinity Internet service. See if you're eligible INTERNET ESSENTIALS + ACP Up to 50 Mbps FREE Plus free equipment, no credit check, and no term contract Good for working and learning from home, streaming movies and shows, uploading photos, and more For more information about USAC and the USF and the Appropriated Programs, please visit https://www.fcc.gov/general/universal-service, https://www.fcc.gov/emergency-connectivity-fund, and https://www.fcc.gov/acp. Looking toward the next ten years, Comcast is building on that foundation and expanding its impact through Project UP, a comprehensive initiative to advance digital equity and help build a future of unlimited possibilities. It does not store any personal data. New and existing Xfinity Internet or Internet Essentials customers can visitwww.xfinity.com/acpor call 844-389-4681 for more information, to determine eligibility, and sign up. The Affordable Connectivity Program (ACP) also offers a one-time discount of up to $100 for connected devices like a laptop, tablet, or desktop computer, with a co-payment of more than $10 but less than $50. Step 2: Apply for the federal Affordable Connectivity Program. We also use third-party cookies that help us analyze and understand how you use this website. There could be a variety of reasons you are receiving that message about the request not being able to be processed on the account, so I would like to look into this further. Visit our Online Support Center to find common solutions and self-help options, troubleshoot or manage your account and more. Did you complete the eligibility form with the National Verifier? These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
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