HomeSafe buttons are waterproof up to one meter of water for 30 minutes. 2023 Universal Service Administrative Company. Our Customer Support Specialists can guide you through your options. Much progress has been made and there are now a large number of hearing aid compatible (HAC) devices available to customers. WebCall us today at 855-345-0130. This includes all Lifeline HomeSafe users with a cellular communicator, GoSafe users with a cellular communicator and mobile pendant, and GoSafe 2 users with a mobile pendant. ACP benefits may be obtained from any participating provider [12] As of August 2019, Pai's latest Lifeline proposal had not been made public, but the FCC said that the lifeline identity verifier would be rolled out in the US by the end of 2019.[12]. Your invoice outlines the monthly charge for the Lifeline medical alert service and rental of equipment, as well as any applicable state taxes. *Determination at the sole discretion of Lifeline. Yes, here are the things you need to know about your Access Wireless service. [8] On January 31, 2012, the FCC ordered a Lifeline Reform Order[9] to require that Lifeline subscribers show documentation about their income. It will only force needed updates and re-program your device to refresh it. If you need to swap your Lifeline medical alert system, please call 1-855-655-4405 as soon as possible to speak to a Lifeline Customer Support Specialist. Scepter 8 Tablet Review: Specs, Price, FAQ, Last four digits of your Social Security Number. If the Lifeline National Verifier is not able to prove that you qualify with Caution: To reduce any risk of strangulation, Lifeline neck cords are designed to break apart under certain conditions. The Commission also set out minimum service standards for Lifeline-supported services to ensure maximum value for the universal service dollar, and established a National Eligibility Verifier to make independent subscriber eligibility determinations. Here are instructions on how to turn on your hotspot: If you purchased it on www.accesswireless.com you will need to contact our handset supplier at AccessWirelessSales@q1w.net or call 407-856-2633 during their business hours, M-F 8am 5:30pm EST. *Access Wireless will provide eligible households with unlimited voice and unlimited data. Not required to offer Lifeline voice where: 51% of Lifeline subscribers in a county obtain Lifeline BIAS (NLAD and Opt-out date); There are at least 3 other Lifeline BIAS providers that each serve at least 5% of the Lifeline BIAS subscribers in that county (NLAD and Opt-out data); and, The ETC does not receive high-cost support in that area. There are two different ratings to consider when picking a hearing aid compatible device: M-Ratings - Reduced Hearing Aid Device Interference. Once you have fully converted from paying by check to Auto Pay, you can confirm your payments to Lifeline by reviewing your monthly credit card or bank statement. Lifeline provides subscribers a discount on monthly telephone service purchased from participating providers in the marketplace. Its quick, easy, and will make things easier down the line. Note the Outdoors, In-vehicle, Indoor Residential and indoor Commercial distinctions for the LTE spectrum. If you have a question about Lifeline, we have a support center that is available to assist you. For security purposes, we are not informed why a card is declined. Client Appreciation Month Giveaway: Do You Like Free Amazon Gift Cards? A third option is to have one of our local affiliates install and maintain your Lifeline system for you. This is why your current charges are separated by the monitoring and equipment rental charge. Have a phone you love? To complete a Lifeline application the service provider will need to: Service providers can sign in to the portal at any time to see a list of active consumer applications associated with their account. Please provide as much detail as possible, including your name and contact information and the company you are using to receive Lifeline-supported phone service. $540 via promo credit when you add a new smartphone line with your own 4G/5G smartphone on postpaid Unlimited Plus plan between 5/18/23 - 7/5/23. Most approvals are within seconds/minutes.Please have your ACP application ID ready for step 3. T-Ratings - Compatible with Hearing Aids with Telecoils. content, or use of available applications. Lifeline consumers should visit LifelineSupport.org for more information about the program. We will be happy to work with you to resolve the issue and preserve your peace of mind. Our 4G LTE signal is strong and It does this by reviewing proof documents, allowing qualified customers to select their Lifeline provider, and getting them to enjoy free wireless service as soon as possible. How do I activate my Access Wireless handset? DE LightSpeed offers this program, administered by the Universal Service Administration Company (USAC) and the National Verifier, to help make communications services more affordable. A consumer whose household currently is receiving more than one Lifeline service must select a single Lifeline provider and contact the other provider to de-enroll from their program. What should I do if my Access Wireless phone is lost or stolen? Subscribers can also purchase discounted broadband internet from participating providers. Beneficiary and Contributor Audit Program (BCAP), Emergency Broadband Benefit Program (EBBP), Develop Evaluation Criteria & Select Services, Review Your Funding Commitment Letter (FCL), Prepare For Competitive Bidding & Request Services, National Lifeline Accountability Database (NLAD), Representative Accountability Database (RAD), Puerto Ricos Nutrition Assistance Program, SNAP, Medicaid, SSI, Tribal programs, income, SNAP, Tribal TANF, Medicaid, FPHA, and Veterans Pension, SNAP, Medicaid*, FPHA, and Veterans Pension, SNAP, Medicaid, FPHA, and Veterans Pension, SNAP, Medicaid*, FPHA, SSI, and Veterans Pension, NAP/PAN, Medicaid and FPHA. Are there any restrictions that apply to my Access Wireless service? Lifeline Support Center Hours 7 days a week, from 9 a.m. to 9 p.m. When a consumers information is not found, the consumer can provide additional information for verification. If you have questions with the National Verifier process, contact USAC at (800) 234-9473. Once your phone is activated, your free monthly allotment will automatically be added to your account each month on the same day. ET) online is reviewed within minutes. WebIf you are a service provider and need to qualify your customer for Lifeline, use the service provider portal. Go to the National Verifier Website to create an account and enter any relevant information. When you place an order online, it can take up to 48 hours for the order to be processed. Information submitted to resolve application errors during business hours (9 a.m. 9 p.m. The budget will be $2.385 billion for the calendar year beginning January 1, 2020. Please provide the following information in your email: Call us for assistance at (800) 234-9473 (press 1 for English; press 2 for Spanish). The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts on monthly broadband Internet access service and certain connected devices. If you provide documentation that does not cover a full year (such as current paycheck stubs), Critics say that these changes would leave millions of poor Americans without phone service. Your hearing device manufacturer or hearing health professional can help you find results for your hearing device. You may also Lifeline service is non-transferable and limited to one per household. Click https://www.accesswireless.com/lifeline to enter your zip code to see if lifeline services are offered in your area. of your choosing. You may need to submit documents proving your eligibility for approval. Wait for the phone to complete the reset process. Note: For all states, except California, Texas, Oregon, you must be qualified with the National Verifierprior to enrolling with Access Wireless. If the consumers information is not found in the available databases, the consumer can provide additional information for verification. [1][2][3][4], Lifeline provides a discount on monthly service of $9.25 per month[1] for eligible low-income subscribers. Terms of Use| This change led to savings of over $213 million in 2012.[10]. from verizonwireless/lifeline, just call us at 800.417.3849 and well mail an 2023 Universal Service Administrative Company. Only one They also say that although 74% of Lifeline subscribers have access to broadband on their smartphone or computer,[11] it is critical to also provide access to standalone broadband service in their homes due to data caps and the usability differences between smartphones and computers. You can add airtime and data to your Access Wireless account using a debit or credit card or by purchasing an Access Wireless or i-wireless airtime card, which are available at participating Kroger-owned stores. Only one per household is eligible for the ACP program. Lifeline service is non-transferable. If you believe your carrier or provider is selling or sharing your location or other protected customer proprietary network information, you can file privacy complaint with the FCC online by visiting https://consumercomplaints.fcc.gov; or call: 1-888-CALL-FCC (1-888-225-5322); ASL: 1-844-432-2275. HomeSafe | HomeSafe with AutoAlert | On the Go | Medication Dispenser. *If an enrollment representative assists a consumer with the paper application, they must complete page 7 (Agent Information) of the paper application form. Youre ready to start enjoying your Lifeline benefits. Beneficiary and Contributor Audit Program (BCAP), Emergency Broadband Benefit Program (EBBP), Develop Evaluation Criteria & Select Services, Review Your Funding Commitment Letter (FCL), Prepare For Competitive Bidding & Request Services, National Lifeline Accountability Database (NLAD), Representative Accountability Database (RAD), With the assistance of service providers through the, On their own using the consumer portal online, or. On the Go pendant(s) purchased by the consumer may be returned within 30 days of the original date of purchase for any reason provided that: Credit for returns not meeting the above criteria may be denied in whole or subject to a restocking charge of up to $50. you must submit three (3) consecutive months' worth of the same type of document from the previous 12 months. Excludes Verizon Prepaid plans. During the National Verifier soft launch period, service providers will receive access to the National Verifier pre-production (test) environment to test out the system functionalities with mock data. has not had its operating system altered or modified in any way; has met or completed all financial and contractual obligations or commitments with original carrier; has not been reported as lost or stolen, or fraudulently obtained; If prompted, enter your iPhone password and confirm the reset. Violation of the one-per-household rule constitutes a violation of FCC rules and will result in the customers de-enrollment from the Lifeline program. If an NLAD transaction requires a dispute resolution within this window, it will need to be performed on or after full (hard) launch. DE is proud to participate in the FCC Affordable Connectivity Program (ACP) to help provide fast and reliable connectivity to customers struggling to afford Internet service. This must be an in-person interaction. You may need to show other documents. WebCompanies Near Me Not all offer the Lifeline discount. What is the coverage for Access Wireless in my area? Consumers can sign in to CheckLifeline.orgfrom any computer or mobile device to apply for Lifeline. The FCC is currently developing the Emergency Broadband Benefit Program that Congress created in the recent COVID relief legislation. If you provide documentation that does not cover a full year (such as current paycheck stubs), you If you are a current customer and have an urgent issue, please call 800-635-6156. Prior to return, the purchaser calls Lifeline to obtain a return authorization and specific packaging instructions for the device designed to prevent damage and accidental activation in transit. A customer service representative will contact you regarding your approval. WebLifeline is a federal program that gives up to a $9.25 monthly discount on phone or internet service. Do I get to choose my Access Wireless phone? Apply here! Access Wireless is a service provider for the government-funded Lifeline Assistance program. Sign Up to Get Lifeline. Lifeline Federal assistance for income-qualified customers for phone or internet service. ET, Call: (800) 234-9473(press 1 for English; press 2 for Spanish). Once approved, you can begin the phone activation process to receive FREE phone service online. Lifeline/Link Up is available in the following states: Lifeline/Link Up may not be available in all areas of each state. Are Access Wireless devices Hearing Aid Compatible (HAC)? Where can I find additional information about the Federal Communication Commission's Lifeline Assistance Program? The National Verifier will utilize data from program databases and subscribers records to make eligibility determinations. ET E-mail This nominal fee helps offset a portion of the costs associated with printing and mailing paper invoices, and processing paper checks. No. Before you head over to the National Verifier website, prepare the following information: You also may want to prepare documents proving your Lifeline eligibility just in case the National Verifier requires them from you. WebIf you have a disability and need assistance with your Lifeline application, please contact the Lifeline Support Center at (800) 234-9473. FCC released the latest waiver order on March 25, 2022. DE is dedicated to helping our communities stay connected affordably. Language links are at the top of the page across from the title. Click here! WebConsumer assistance programs Support options for qualifying low-income customers Qualifying customers have access to these support programs: Affordable Connectivity Program Federal assistance for qualified households for internet service. However, any cord worn around the neck can pose a strangulation risk, including the possibility of death and serious injuries. Who is eligible to receive Access Wireless phone service? 24/7 Technical Support: support@DELightspeed.coop Apply to see if you qualify atACPBenefit.org. If, in a given year, spending meets or exceeds 90% of the budget, FCC staff will write a report detailing the causes of the increased spending, and recommending any necessary changes. The programs goal is to ensure that all Americans have affordable access to communication services, which are necessary for employment, education, and other aspects of daily life. ), and. If you experience an equipment malfunction, contact us at. The pendant is returned in un-worn, like new condition*, in the original packaging, complete with all product literature and accessories (chargers, etc. Lifeline benefit can be punished by fine or imprisonment or can be barred from the program. After You Apply Call us today at 855-345-0130. If you opt for our professional installation service, a Lifeline representative will call you to schedule an in-home installation. *This state benefits from both a federal and state connection for Medicaid verification. WebThe Lifeline National Eligibility Verifier (National Verifier) checks consumer information when an application is submitted. In case the system cannot automatically verify the consumers eligibility, USAC recommends including the following items with the Application Form: A Lifeline Support Center agent will review the application and send the consumer an eligibility decision via U.S. mail. FCC rules prohibit more than one Lifeline service per household. Lifeline has been swapping 3G devices for 4G LTE devices over the past year. USAC Lifeline Support Center If able, users should always press their button when they need help. The discount benefit is portable to and from other participating providers but is not transferable to other individuals or households. Sitemap| [12] This change will also prohibit carriers from paying commissions to employees or agencies based on the number of customers they enroll. WebUSAC About Affordable Connectivity Program Consumers who want to learn about or apply for the Affordable Connectivity Program should visit affordableconnectivity.gov. Interested in becoming a Representative or Distributor in California? If you purchased it on www.accesswireless.com you will need to contact our handset supplier at AccessWirelessSales@q1w.net or call 407-856-2633 during their business hours, M-F 8am 5:30pm EST. You may also print the After that, just wait to see if you qualify. On most phones, you swipe down or up to open all apps and find settings. Video typically streams in SD (480p). At the National Verifier full (hard) launch, service providers must use the National Verifier when helping consumers apply to the Lifeline Program. Yes. If your mobile phone is lost or stolen, you are responsible for any charges incurred until you notify Customer Care of the loss by calling 1-866-594-3644. The mobile phone service includes in-demand features such as voicemail, domestic long distance, text messaging, Call Waiting, Caller ID and 911 emergency access. Mail the completed application and documentation to: Call: (800) 234-9473 ( press 1 for English; press 2 for Spanish) Consumers Search Providers If you have any questions about Lifeline simply fill out the form below and one of our specialists will respond within 1-2 business days. Copyright -Q Link Wireless. HomeSafe and On the Go can be shipped directly to your home for you to install yourself. must submit three (3) consecutive months' worth of the same type of document from the previous 12 months. Contact information depends on the nature of the question. USACs website provides information regarding administrative aspects of the low-income program, as well as program requirements. Once Auto Pay has been set up, you will stop receiving invoices. Visit the Resolve Application Errorspage for detailed information on what documentation is accepted to resolve specific errors. This reset will NOT affect your call log, pictures, contacts, messages, etc. 24/7 Support 855-586-1236 or (662) 477-1975 M-F 8am-5pm. You should also check for any software updates that may need to be loaded to your device. If that does not fix your issue, you can try a reset of the device. In the 2016 Lifeline Modernization Order, the Commission included broadband as a support service in the Lifeline program. Program specifics will be available in the coming weeks. Learn more at: If a phone or internet company or one of its employees or agents is committing waste, fraud, or abuse, please contact the FCCs. Eligibility for the ACP will be determined by the National Verifier, administered by the Universal Service It's a part of the Lifeline & Affordable Connectivity Programs, which are government assistance programs operated by the FCC and funded by the U.S. government (Usually has the picture of a gear.). Once the service is canceled, your automatic payments will stop immediately. What should I do if my Access Wireless device is not charging? [5] In 1997, the FCC broadened the scope of the program under the 1997 Universal Service Order to make Lifeline more affordable for low-income households by raising the federal support amount. Unlimited data includes a fixed amount at high-speed. Providers who choose to provide devices to their consumers must offer devices that are equipped with hotspot functionality, in accordance with the following transition period: Supplemental Nutrition Assistance Program (SNAP), Tribal-specific programs: Bureau of Indian Affairs General Assistance, Tribally-Administered Temporary Assistance for Needy Families (TTANF), Food Distribution Program on Indian Reservations (FDPIR), Head Start, Income at or below 135% of the Federal Poverty Guidelines, Veterans Pension and Survivors Benefit Programs, Low-Income Home Energy Assistance Program. You can also review our handset suppliers return policy, as well as process your claim online by visiting https://shop.accesswireless.com/RMA. Use an interview-style approach to ask the consumer for the required information, complete the application, and upload documentation (if needed). To find a Lifeline provider in your area, use the Companies Near Me tool. Users are notified through the online portal when the information is reviewed. At soft launch, service providers may help consumers apply to the Lifeline Program through the National Verifier service provider portal or by mail. London, KY 40742 Note: For all states, except California, Texas, Oregon, you must be qualified with the. If you havent already, sign up with Q Link here to create an account. If your device is compatible, you can purchase a SIM card here. WebNew Customers Current Customers If you have any issues or concerns with the Affordable Connectivity Program, we're here to help. If your order has already shipped, it would be subject to a $50 order cancellation fee, and you should follow the return process for the equipment. WebCompanies Near Me This tool can help you find companies in your area that offer Lifeline and the Affordable Connectivity Program (ACP) service. You may qualify for a replacement device, or you may select to purchase a new Access Wireless phone, which can be purchased in ouronlinestore. If you provide documentation that does not cover a full year (such as current paycheck stubs), you must Charging port on phone (usually located on bottom half of phone), Metal contacts on phone (located under the back cover, usually above ESN label; metal contacts on phone touch battery contacts), Metal contacts on battery (located under back cover; battery contacts touch metal contacts on phone), Charger plug (that inserts into wall outlet), Metal piece on end of charger cord that inserts into phone, Access Wireless is only available to individuals who participate in a qualifying government program or are income-eligible, Only one wireline, wireless, or broadband internet access service benefit is allowed per household, The address you provide for your phone service must be your place of residence, Your Access Wireless account must be in the name of the qualified customer and service is non-transferable, even to another low-income customer, You must provide your date of birth, social security number as required by state, proof of identification, and proof of program participation on your application in order to be approved for service, Access Wireless participation is subject to the Access Wireless, Access Wireless customers may have restrictions on selection of available i-wireless rate plan offerings, You must notify Access Wireless within 30 days if you no longer qualify for the program, or if you change your address, Access Wireless customers authorize Access Wireless to release any records required for the administration of the Lifeline program as requested by the, Access Wireless is a service provider for the government-funded Lifeline Assistance program, Lifeline service is provided by i-wireless, LLC d/b/a Access Wireless, an eligible telecommunications carrier, Violation of the one-per-household rule constitutes violation of FCC rules and will result in the customer's de-enrollment from Lifeline, Consumers who willfully make a false statement in order to obtain a Lifeline benefit can be punished by fine or imprisonment, or can be barred from the program, Customer information will be validated against public records and any discrepancies could result in delays in approval or rejection of service, Dial #BUY directly from your Access Wireless phone, Supplemental Nutrition Assistance Program (SNAP)/Food Assistance/Food Stamps, Federal Public Housing/Section 8 Assistance, A copy of last year's State or Federal income tax return, Three consecutive months' worth of your most current pay stubs, Veterans Administration benefits statement, Unemployment/Workers Compensation benefits statement.
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