If only everyone that has been stung by Comcasts bad business practices filed a complaint with the BBB, I am sure Comcast will get the message that they cannot continue deceiving their customers and get away with it too. Has anyone been able to negotiate a better deal while still on contract. If you care so much about the service maybe you should consider paying for it instead of complaining about how your cable bill is so high. Said a label would be sent out. Im now making preparations to either switch or cancel. Mine was supposed to be 179$ its 243$ Im living off 700 a month! But if you want to go with Xfinitys modem/router, the xFi Gateway, youll need to pay as much as $14 per month. By the way, I went from $144.22 to $176.95. It starts at 79.99 per month before taxes and fees you have to agree for 2 years. I learned from this site just what to do I took my wife with me, had a NEW account and contract set up in her name & just like that got the NEW customer plan pricing and new equipment. Two months ago my Comcast bill went from $158.06 to 164.60. i called in and stated i wanted to remove the phone service. He offered me a triple play package that included phone, Blast Internet, and Digital Starter TV with an X1 DVR, HBO, Cinemax, STARZ, and Showtime along with HD service for $89/month plus $10 for modem rental and taxes and fees extra. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The only thing the retention department would offer was a $5 loyal customer discount. Called about the $30 increase in my bill that I just got last night. Said I was quitting for FIOS. Worst case scenario you can always cancel your service, and create a new account with a new customer offer under your spouses name (or uncle, friend, roommate, etc.) Was offered economy package (same internet, phone and a few less channels that I dont use) for $92.99. So I asked for a price on internet-only. I am going to try and see what I can do I am on the triple play comcast basic package. Rate was then raised to $189. Thanks for the advice GE and fellow readers. We remember when T.V. We need to all file complaints with the Better Business Bureau, Federal Communications Commission and write our senators and those in congress for more regulation on the cable tv industry. Anyway, I may just disconnect from comcast completely and use Verizon for some time, they have offer of 50mbps internet with no contract. Reddit, Inc. 2023. Fees used to be less, hence why it only used to cost like $160-ish. If you want priority shipping, youll have to pay $29.95. Hardware is, a HD/DVR main box, a second HD box for the bedroom, and a rented Modem ($10 monthly forever). Yes, I really like my current bundled services, especially my TV lineup. Im still considering the Ooma phone service which could bring my bill down another $35 or so. So I said I wanted to discontinue my service and she transferred me to the loyalty department. My hubby and I watch maybe 10 stations, 20 at the most. Ive got a new cable modem on the way too, so will shortly be getting rid of the modem rental fee. Comcast has been becoming more belligerent and its harder for people to get their fees reduced. From In that time span I always replaced to, I had Blast Plus (cable, 150 Mbps internet) with a non-promo rate for a while. Not as easy but give ita try. I used your suggestions and added this: I calculated what it would cost for similar services with two other providers (Century Link and Direct TV) I calculated what I would pay if I came to Comcast as a new customer. This is total bull. Stay updated on the latest products and services anytime anywhere. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Exit and come back to chat another time. Thanks, G.E. However, just today I switched. Bill should be reduced from 121 to 111. I was really hoping for a better outcome but Comcast has proven once again that they really dont care about loosing customers. 100 dolor difference HOW!!!!! InMyArea.com earns commissions from some of the providers we list on our site. I asked specifically if each individual item could be waived at all and they answer was no to all of them. Recording should protect consumer when/if Comcast says one thing and imposes another. That is acecptable to me. If you get a promotion that locks your pricing for 12 months thats not a contract thats just a guarantee that your price wont go up for 12 months so you can always drop it or change it without any penalty you only get penalties when you have two year agreement. You can find out what package you currently have by checking your billing statement through your account. Lowered my bill by $40. IFC may be be available on the Sling TV service. 11-10-18: Appreciate the thread. Maybe I am grandfathered in. I had a conversation about this several years ago with Comcast and I never could get a straight answer about why the fee increase. 4. Win-win! same tier but without showtime (I still will have HBO) for $141.00 plus tax. Wow! I apologize, I didn't see your reply until I clicked the show all replies link. Look to third party people to get better deals on comcast services. I dont need 300 channels and I dont feel bad for doing this, Im saving my money and my neighbors money too. Thanks for your time. My current contract ends on August 14 ( I think). No there is no mandatory contracts. Direct TV, etc. I figured Id pay around $50/month and also use Netflix and Hulu. their respective owner. If you find a great job you can switch it back up to more later. This is crazy. Keep All Your Documents Handy:- Collect all the documents right from the day one you opt for the service. Go to your account online to see if you actually have a contract with an early termination fee of $100-$200 or just a 12 month price guarantee. but thats reduced by $10/mo. Comcasts 12-month agreements usually arent contracts but rather are a 12 month price lock. So make a follow-up call and confirm your agreement that you have negotiated. I too am a victim of the all of the sudden expiring promotional pricing and my bill going up almost every month! Or youd rather just lose a customer completely to your competition? Can you assist me with this? Xfinity internet packages range in price from $19.99$80.00/mo.theres even a package thats $299.95 per month for 6,000 Mbps, although its not widely available. I just moved here and both My Husband and I are very new at this Wi Fi, but for rent We need it or We will be fined, cant pay with Money Orders that is a $50. I called the number you gave & said I may want to discontinue service, the rep immediately hooked me up! I can't tell if it's just hidden or what, but for the the life of me I cannot find the details of whatever Comcast plan I'm on. They were able to cut my bill by 53% (I did the math) and I also got higher internet speed as well as HBO. I havebeen on the phone for 4 hours and spoken to 7 reps. With no resolve. Year-end price hikes, equipment fees, and data overages: get the skinny on all these bloated Xfinity fees and more so youre not surprised by your next bill. However, I can only assist you with adding services or upgrading here on this website. Its ridiculous. Wondering what does when Comcast contract ends? What a ripoff! I dont know if they still offer a basic/basic cable. Before taxes, my bill is now about $500 lower annually (I know, I knowfor now)..Thanks! Also, order online if you can, because you can select to opt from that scam with the installer guy. Throw some more confetti, and whisper sweet nothings to your bank account! Its not enough that I cancel my service with these thieves, but I want to punish them for ripping me off! Thanks a ton I will keep this in mind for when my contract is up! Called again. is offering a better rate and you are considering switching they will most likely ask you when you want to stop the billing with us lol. Comcast knows how the economy is crippled yet, they keep increasing rates. This is when you shop on their online deals that are available on their website, or call during the day time when American representatives are available. Second was in a moment of weakness to be baited into buying Comcasts Triple Play bundle. Contract is finished, I called xfinity if they got any special deal for just internet only. This will at least give you confirmation that everything that has been discussed over the phone has actually been applied to your contract. I was told by a recording that the wait is long about 15 mins, but instead, I got a customer rep on the phone after about a minute. The biggest pain was having to put back in all our tv series into DVR, but our bill went from $208/mo to $99/mo. You will then see a list of your legal documents and agreements. BECAUSE WE DONT!! i have been out of bundle pricing for over a year. I have to say thats not showing much appreciation for being a loyal customer. Comcast must present a tier 1 (of 3) decent counter offer to retain service. When I called in to cancel, they didnt even ask why. I find this incredibly silly and unnecessary, as I prefer the efficiency and security of having a documented convesation; with internet chat, at least, they cant over-commit and under-deliver (especially with non-recurring discounts!) I found this helpful. Now before you start crying about the cost, look at your statement and see if there are any line item deductions for your services. Eventually I lost it-asked for supervisor, he transferred me to a number that just rang and never went to voice mail. I will make my call today, and make sure I pay attention to the little asterisks, if you will, that tricked people like Lori (above) as well as myself. At that rate, the sky's pretty much the limit. (2) Old Rate: We had the triple play HD Digital Starter at $120/month (plus modem, taxes, etc,) with No Contract. This is absolute crap, some people DO literally only have ONE option for cable in their area. Ive had Xfinity for 3 years + since thats the cable company where I moved to and have never signed a 2 yr agreement. When I received my bill a week and half later, my triple play cost was $164.99. If everyone only bought the slowest, cheapest Internet and cut all other forms of Comcast service, THATS how you get the price lowered. I hope some of the details here helped someone else; I apologize for my long-windedness, and wanted to offer additional insight if anyone wants to know more about how these guys work w/ regard to pricing and negotiations (and what they can/cant do.) Can the reps in one of those Xfinity stores be able to give me great deals like the reps in the retention dept? The thing is, CSRs can only offer discounts that are made available by corporate and marketing. Comcast has recently been advertising its Xfinity Supersonic Wi-Fi offering. I called a week later, they said ,they have a $5 off promo for 12 months. I cancel my services so my account is not active anymore. Im really grateful for the reduction but I still want my channels back Im wondering if this would be worth pursuing further and how should I go about it? If you go through the entire call, and let the entire experience play out, you can suddenly bluff buyers remorse, then decide I dont know about all of this, I think Verizon (or whoever) may have the better deal. Among other things, what you don`t want is for you to have a shock when your next bill arrives. Qualify for exclusive promotions and deals. Followed the script and saved $15 a month. I did the Internet chat but they could not help. It's important we're on the same page with pricing and that you have the best plan savings to fit you. The 12 mo no agreement, locked rate was &59 which I thought was great! Oh and you do not really need blast pro its just a name my mom has the 150 internet and I had the blast pro and honestly I felt hers worked better then mine did. (Find the perfect ones for you with our list of compatible modems and guide to the fastest routers.) Broken down, Supersonic Wi-Fi is really just Xfinitys fastest (and highest cost) internet tiers (Gigabit or Ultrafast plans) paired with a new Wi-Fi 6E router (which they are marketing as the Supersonic Gateway as part of their package Xfinity Supersonic Bundle deal). services, insurance, or financial services. Just remember at about month 9 or 10 start checking their website, google search Comcast Xfinity specials, and actually look at the sales flyers that they bombard you with in the mail. Just followed your method and got my Comcast bill lowered by almost $26 per month for 12 months. I pay $220 a month for cable, internet, and one DVR. I am amazed the lengths people will go to continue to get ripped off. WTF I have a family of 5 and one pay check. The average lock-in period (or guaranteed rate) is either 6 or 12 months. Installation fee of $1 and a $200 visa reward card. Cookie Notice Please share! They clearly disclose the full cost of the various packages find it online or on your monthly statements. Dont even use but once a day. And this is December 2018 (adding date for future reference). All rights reserved. I had Triple Play with Blast! I have been a customer since 2014, maybe that helped? so I spoke to a customer rep for two hours. I will drop-off their horrible DOCSIS 2.0 modem at the nearest Comcast store. So, any inflated price has to go! 2nd call they were able to give me 3 free months of HBO/STARZ and the 3rd call was the nicest guy, patient, loved being a CSR for sure. I bought my own Modem and comcast sent a kill signal and rendered it unusable and I was forced to rent theirs. Now where I live I am forced to take Comcast. Cant handle it? The BBB? Now, after 12 months promo, the price (with fees) will be $72 per month (net only). Simply put, the fact is that they will distribute all possible offers to keep your business with them. She said it was the same tv with 25 mgb Internet for $5 less than what we were originally paying (bill would be $57 a month). I said of course and while she was putting the plan together I was thinking shed come back and save me $10/mo or something similar and I would still go down to just internet. For more information, follow this link: https://www.xfinity.com/support/articles/my-account-find-contract . Request a call back.
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