I purchased a pro series jlx260 pool heater in May of 2020. If possible, you may want to contact us outside of that time frame for less wait time. We did not spend this much on a heater to have such a terrible service experience. I have since emailed Jandy Customer Support three times without response. Why You Should Only Work With A Qualified Professional. If it's my 1st light or my 5th light if the company truly believed they made quality products one would think they would stand by them. Unfortunately, they don't last forever and repairs and replacements need to happen. App Store is a service mark of Apple Inc. Google Play is trademark of Google, Inc. All other trademarks referenced herein are the property of their respective owners. Contact Technical Support If you have reviewed the troubleshooting guide below and your heater is not functioning properly and you need assistance with your heater please contact us or the manufacturer with your serial number ready. should you ever need to use your warranty. * Pricing, promotions and availability may vary by location and at lesliespool.com. To ensure best customer service and tracking of warranty, we recommend you register your product at: Jandy.com/Registration (USA)Jandy.ca/Registration (Canada) Pour bnficier du meilleur service la clientle et du suivi de la garantie, nous vous recommandons d'enregistrer votre achat ici : Attn: Customer Support 2882 Whiptail Loop # 100 Carlsbad, CA 92010. We carry pool heater parts for Jandy Lite 2, LRZ, JXi and more. I asked the pool company that we contracted to maintain our pool and equipment to address it. We installed a pool in 2017 and the contractor who installed it highly recommended the Jandy Pro Series because of its quality. ZODIAC is a registered trademark of Zodiac International, S.A.S.U., used under license. Many thanks. Please visit the Polaris website for information on reaching customer support so we can connect you with a product specialist who can help. Just have your serial number(s) handy along with a proof of purchase (such as a work order or receipt) to show the start date for your purchase. Zodiac Pool Systems owns and sells the Jandy product line. 2882 Whiptail Loop # 100 All Rights Reserved. We're looking for the best and brightest to join us as we innovate, collaborate and dedicate our efforts to driving the future of the perfect pool and wellness experience. XL-3. To check your rebate status, please click this link: (. We're looking for the best and brightest to join us as we innovate, collaborate and dedicate our efforts to driving the future of the perfect pool and wellness experience. Jandy Legacy (3) Refine by Compatible With: Jandy Legacy Manufacturer. Proven. My pool company sent a heater repairman who advised that there is water in the system and, as such, the heater cannot be repaired and needs to be replaced. Using genuine Jandy factory replacement parts helps to ensure the ongoing quality and reliability of our products. Jandy customer service number is 707.776.8200 There is always a certain level of risk involved when taking free advice from strangers over the internet. App Store is a service mark of Apple Inc. Google Play is trademark of Google, Inc. All other trademarks referenced herein are the property of their respective owners. Second my pool maintenance guy keeps a weekly log of all ph levels and my pool has been perfect since the day this equipment was installed. Please enter a zip code within the 48 contiguous states. Do it all from the app! Jandy manufactures professional-grade pool and spa equipment, including a full line of pumps, filters, lights, valves, chlorinators and automation solutions. You can buy equipment directly from its website, and its energy-efficient pumps could help lower your overall pool operating costs. Positive Seal, Jandy - Tail Piece, O-Ring & Union Nut (Set of 2), Jandy - Gray Two Port Valve 1 1/2in.-2in. Promise to use high quality materials and world-class processes to manufacture our products. Please see the complete warranty for more information. A lot of company was coming and we needed the pool heater before Thanksgiving. Step 1: Product Details Step 2: Pool Owner Information Step 3: Confirm Registration. Find a brand Go. Available to every customer, Fluidra Rewards is an incentive program built to support and reward your business. It w Im 100% satisfied with the pump that I got from Jandy. Local pool professionals can answer questions and provide expert guidance to help keep your pool products in top shape. This form must be submitted within 30 days of original purchase to be eligible to qualify for a rebate. Register Product Warranty Policy Jandy offers efficient, durable pool equipment that can lower the total cost of operation. Warranties are worthless, as they know when their products will likely fail. Our content is intended to be used for general information purposes only. A link has directed you to this review. Faulty products and their representatives just try to pass the buck and take 0 responsibility. They offered nothing in compensation. Zodiac, Jandys parent company, has prohibited online sales of its products. Apple is not a participant or sponsor of this promotion. By registering your product, our helpful customer service department will be able to quickly locate your information. 2023 Zodiac Pool Systems LLC - All rights reserved. Well help you with the warranty process from start to finish. All Polaris pool equipment is fully warranted for your peace of mind. 1-800-537-5437. Our promise. It seems like there is a lot on Pentair and Hayward, but not much on Jandy. Carlsbad, CA 92010. Fax: (801) 484-2763 Charles. Power-Up The Pump Power-On Additional Equipment. I bought the wireless system from Jandy Pro. Jandy Legacy (26) Refine by Compatible With: Jandy Legacy Control System Type. Finally got a response back about 2 weeks later. I just recently in September 2021 had to install and pay for another salt cell at a cost of $615. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. If you've already purchased an eligible product, register it here to redeem your Polaris rebate. Jandy variable-speed pumps feature an auxiliary relay which, when combined with iQPUMP01, enables instant automation for your pump plus one additional piece of equipment using the iAquaLink app. Both lasted 4 years. Its location on this page may change next time you visit. Starting Jan. 1, 2019, Zodiac Pool Systems will no longer allow its Jandy Pro Series line of products to be sold on the internet. While we recognize that the Internet is a great source of information, we do not permit the sale of Jandy equipment online. 2023 Zodiac Pool Systems LLC - All rights reserved. Call: (800) 822-7933 Extranet. Find a Dealer United States Replacement Parts Use Genuine Factory PartsIt Does Matter! In either case, I did not request a full refund, I just ask for some type of understanding since I barely bought it 3 months ago and had it installed. Using genuine Jandy factory replacement parts helps to ensure the ongoing quality and reliability of our products. This simply means that if we replace something under warranty, the original warranty period remains in effect. 2023 Zodiac Pool Systems LLC - All rights reserved. Quantity. Sign up for regular updates and to get the Jandy Drop-In Replacement Guide for model comparisons, dimensions, and more. Why You Should Only Work With A Qualified Professional. Thank you for reading. I spoke with Dan ** in customer service warranty on November 10, 2021 at Fluidra and he told me it would have been a warranty if I would have contacted them before the new one was installed last month. Save for Later. Please obtain a google maps API key and put it in Site Preferences! 2023 Zodiac Pool Systems LLC - All rights reserved. Because a Bigger Pool Requires a Better Partner. Have been told I need 5 or 6 different part numbers to replace the CPU board, etc. Plus, the use of inauthentic parts voids all factory warranties. Terrible customer service by Jandy. Technician. If you need assistance, please submit an online request, call (800) 822-7933, or e-mail us at iaqualinkfeedback@fluidra.com. We stand by our promise. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. answersmadeeasy. We would not recommend them at all given their heater hasnt even lasted 10 months without breaking. Then it will be his responsibility to provide the correct replacement part(s). Factory Authorized service for Rheem, Raypak, Jandy and Laars pool heaters. A few days ago this approximately one year old pool heater completely stopped working. ZODIAC is a leading manufacturer of automatic pool cleaners & swimming pool accessories. First if you are building pool equipment it should be able to handle ph issues. It employs a network of qualified professionals who provide on-site services, such as installation and tips for long-term use, and support for adhering to local guidelines and building codes. Registering your products online or on paper is optional but recommended for your convenience. Why You Should Only Work With A Qualified Professional. Contact Us. The Jandy Versa Plumb System delivers the highest energy efficiency through its innovative design that maximizes hydraulic integrity. AE-Ti Heat Pump With 5-button Black Control. Email: productsupport@fluidra.com, 2580 S Decker Lake Blvd Suite 300 Yes. Drop us a line! ZODIAC is a registered trademark of Zodiac International, S.A.S.U., used under license. Why You Should Only Work With A Qualified Professional. Simply need a question answered? In my opinion they might have just said ** since it has the same effect. We answer all calls and issues as promptly as possible. Local pool professionals can answer questions and provide expert guidance to help keep your pool products in top shape. We strive to deliver the perfect pool experience that enhances comfort, enjoyment, and peace of mind for pool owners. Customer Service Customer Service. Sensor Kit (1 . Why settle for sufficient when you can get superior. With Jandy equipment, youre getting a product thats easy to install in most pool pads, compatible with most existing setups and provides unparalleled performance and efficiency. 1. Thank you for your business! Note: Most replacement parts and products supplied as fixes under your original warranty become part of the original purchase and warranty period. Suction-side pool cleaners, Pressure-side pool cleaners, Booster pumps, AG single-speed pumps, AG sand filters and sand filter system packs, Frames for in-ground Polaris pressure-side pool cleaners. Cost-wise, the product is expensive and then, you add in labor but it's good. Are your products already registered? Free Shipping for Pool Perks members. Fluidra strives to deliver the perfect pool experience that enhances comfort, enjoyment, and peace of mind for pool owners. Why Register. We strive to deliver high-quality products, and we are happy to hear that you're enjoying the benefits of your new heater. Email: cover-pools.sales@fluidra.com. This light only lasted 2 years with minimal use. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Get buying tips about Pool Companies delivered to your inbox. Jandy , HVAC Technician 19,815 Ask Your Own Pool and Spa Question Hi Control is off* And doesn't turn on Pool and Spa Expert: airheatman Ask Your Own Pool and Spa Question Sure d3d91c.jpeg Pool and Spa Expert: airheatman 1 Uploa.jpg I had installed a Jandy WaterColors Nicheless LED light when my pool was built. Let us help guide you to the answers you need. Jandy offers three types of residential and commercial pool pumps: Jandy pumps usually cost between $750 and $1,500. We had over 10 years of not very good quality heater. Only a qualified pool professional has the training to prescribe, install and maintain pool equipment, facilitating a reliable and enjoyable swimming experience. Step 1: Product Details Step 2: Pool Owner Information Step 3: Confirm Registration Product Registration Benefits of registering your Jandy product Get important information regarding product updates or recommendations Track usage and maintenance issues Get notified of safety warnings or product recalls ) 4. Product Support Contact us by phone: (908) 355-7995 (U.S.) Monday - Friday, 8 AM - 5 PM Contact us by letter: Hayward Pool Products Attn: Technical Services One Hayward Industrial Drive Clemmons, NC 27102 Contact us by e-mail: Click here to continue Contact Hayward Commercial Product Support Thats 3 cells in 4 years and 4 months. Product Registration. Branded Apparel and Merchandise We just purchased a house and found the pool heater to be faulty. We appreciate you taking the time to leave this amazing feedback! The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. #1 Does anyone have Jandy equipment? Customer service indicated the remote failures were common and did not seem surprised about the pump breaking. Gas licensed. Switch off the power to the unit and remove the pool chlorinator cell from the filter system. The first was a warranty about a year and half after pool was filled. With more than four decades of engineering excellence behind our product lines, Polaris represents quality and dependability you can count on for years to come. I have had it repaired over 6 times. App Store is a service mark of Apple Inc. Google Play is trademark of Google, Inc. All other trademarks referenced herein are the property of their respective owners. Check for any corrosion or buildup on the cell, and scrape it off if you find any. 2882 Whiptail Loop # 100 Its single- and two-speed pumps are more affordable initially than the variable or specialty pumps, but variable pumps might be more cost-efficient to run throughout the year. Polaris provides warranty support to keep your equipment working properly, and to repair or replace it in the case of a manufacturing defect preventing it from working optimally. As I stated to Mr. ** that I reached out to my local Jandy service provider when it stopped working in September. 3. 2023 Zodiac Pool Systems LLC - All rights reserved. ". Get important information regarding product updates or recommendations. Your limited warranty starts automatically at the time of purchase. When the Jandy line becomes trade exclusive in January, upwards of 400 skus can no longer be sold on the internet. Thank you for your feedback. Submitted: 7 years ago. New pumps are at least $2K and the remotes cost about $700. Use Up and Down arrow keys to navigate search results. We know from experience that our products are dependable, but in case something does go wrong, we honor our warranties and deliver superior customer service to ensure your satisfaction and peace of mind. Our Parts4Heating customer service team can be reached Monday through Friday, 8 am - 4 pm EST. Apple is not a participant or sponsor of this promotion. Warranty. Brad Jeremy Hine November 10, 2009 at 5:47pm In the residential market where I am in North Central and North Florida, Jandy has little foothold. How does it compare to Pentair and Hayward? Find a pool builder, retailer, or service professional in your area. Jandy heaters are known for their efficiency and heating capacity, which means they could be more ideal for the environment and your budget than other options. Apple is not a participant or sponsor of this promotion. Enjoy reading our tips and recommendations. Jandy pool pumps circulate water through a filtration system in order to offer a clean and cool pool experience. . If youve already purchased an eligible product, register it here to redeem your Polaris rebate. You do not need to register your products to start a warranty claim. Completely unacceptable! 2023 Zodiac Pool Systems LLC - All rights reserved. But I wasn't able to connect it. Looks like your current store isn't near your delivery area. Since I filled my pool in June of 2017 we have replaced this salt cell twice. Registering your equipment means never having to search for serial numbers or receipts later if you need product assistance. Third parties cant sell Jandy products online, so finding lower prices can be tough and can void your warranties. Please review the complete terms and conditions of your Polaris Limited Warranty. I have had 2 individuals from mechanical engineering firms look at the product failure and tell me that it failed because of the molding process did not seal it correctly. A. ZODIAC is a registered trademark of Zodiac International, S.A.S.U., used under license. I purchased a Booster Pump and installed a entire Jandy system not more than 3 months later my Booster Pump broke. Yes, I'm just one lousy customer, but a lousy customer that will never purchaser anything related to Jandy again. Why You Should Only Work With A Qualified Professional. Our apologies for your experience! Fluidra Attn: Customer Support 2882 Whiptail Loop # 100 Carlsbad, CA 92010. Be the first one to find this review helpful. David, Thanks for the info. Back in the beginning on June I sent them a lengthy email about all my issues for last 2 years. Dedicated support Call us Mon - Fri, 8AM - 5PM (PST) 1-800-822-7933 Email us Mon - Fri, 8AM - 5PM (PST) productsupport@fluidra.com Product Registration To ensure the best customer service and tracking, register your product. I purchased and had installed a Jandy Pro Series Model JX1400N pool heater at my home in June of 2020. Corporate; Jandy . 800.822.7933. Plus, its a lot smaller. They advised that the unit was new and probably still under warranty, so I reached out to Jandy. Read honest and unbiased product reviews from our users. No sorry that there's an issue, or maybe here's the details of a repairer that we recommend, or maybe since it's so new (I think it's less than three months) they'll help. We've provided some of our most frequently asked questions below, followed by our contact information if you'd like to reach us directly. It never worked. Save up to $150 on qualifying Polaris pool cleaners! These pumps can be more affordable both initially and to run than some other options, and Jandy employs professionals to supply and install them. Please visit the Jandy website for information on reaching customer support. What are your thoughts on it? #1 Does anyone have a good number for a Jandy representative? If you are uncomfortable, another option would be to hire your friendly neighborhood pool tech. Nope, nothing nada. Therefore, we do not provide a Manufacturers Warranty on Jandy equipment purchased online through any internet retailer. We know from experience that our products are dependable, but in case something does go wrong, we honor our warranties and deliver superior customer service to ensure your satisfaction and peace of mind. We have submitted a warranty request and tried to deal with their warranty dept for a month already and still they have not come out to evaluate or fix our heater. costs, costs for labor to service or repair the defective product, or any items or materials required to make the repair . Additionally, there are some detailed exceptions. Anytime, Anywhere Control Your warranty starts automatically on the date of purchase. Pool Automation Learn More In-Floor Cleaning Learn More Pool Filters Learn More Pool Pumps Learn More Heaters & Heat Pumps Learn More Pool Lights Learn More Pool Valves Learn More Water Sanitizers Learn More Water Features Our promise is backed by dedicated support and our written express product limited warranty. Programming a Pump Has Never Been So Fast and Easy. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. Support Center We deeply value our customer relationships, and are committed to providing you with quality products and superior support. . Apple is not a participant or sponsor of this promotion. Product quality and customer satisfaction are top priorities to us. Check Order Status; Returns & Exchanges; Store Locator; Pool Perks FAQ; Gift, Merchandise Cards; AccuBlue Home Credits; Account Login; Product Support I would highly recommend spending your money with another company. 2020 Zodiac Pool Systems LLC - All rights reserved. As industry leaders committed to giving you the perfect pool experience, we: Promise to maintain the highest quality standards in all areas of operation. Introducing the New Polaris AboveGround Equipment Lineup, FluidraAttn: Customer Support2882 Whiptail Loop # 100Carlsbad, CA 92010. ZODIAC is a registered trademark of Zodiac International, S.A.S.U., used under license. The people who come to repair it just keep putting the same parts in it over and over and charging us. Heat Siphon: 800-447-9667 or 724-537-3500 AquaCal: 727-823-5642 Jandy-Zodiac: 800-822-7933 Raypak: 800-260-2758 Customer Service Customer Service. Copyright 2023 Consumers Unified, LLC DBA ConsumerAffairs. needs. . The company's marquee brand, which includes components for the equipment pad such as pumps and . Apple is not a participant or sponsor of this promotion. West Valley City, UT 84119. Therefore, we do not provide a Manufacturers Warranty on Jandy equipment purchased online through any internet retailer. Our Products Speak For Themselves. Using genuine Jandy factory replacement parts helps to ensure the ongoing quality and reliability of our products. The insurance discussed to make changes, so they're gonna make a change next week. This is their reply "Warranty is non-transferrable so since you are the second owner, it would not still be within warranty. Benefits of registering your Fluidra product. Got my pool in 2019 with a Jandy pump and AquaLink remote. 2023 Zodiac Pool Systems LLC - All rights reserved. Jandy pool equipment is sold exclusively through a nationwide network of qualified pool professionals with the expertise and ability to help pool owners make the best equipment decisions for their individual pool needs. All rights reserved. Automatically acquire points for qualified purchases and redeem them for merchandise and other perks Exclusive Product Discounts Take advantage of instant cash rebates and in-store promotions. App Store is a service mark of Apple Inc. Google Play is trademark of Google, Inc. All other trademarks referenced herein are the property of their respective owners. Sure, I really do not know for sure if it was poor product design or as they say it was the frozen weather. Drop in the Best When You Replace the Rest. Its a horrible policy and they wont stand by the product. Please complete all of the information below. Home Improvement Questions Pool And Spa Repair My jandy ae-ti pool heater isn't working. I've tried researching it, but I can't find much. Yes. A. Promise to use high quality materials and world-class processes to manufacture our products. My pool pump died and I purchased the Jandy pump 101 medium HP FloPro. Gas licensed. Yes, Jandys products are known for their energy efficiency, and you can choose from several Jandy pump models. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Rebate Support. Send jandyrepair@gmail.com Jandy Aqualink Parts and Repair Service (239) 699-7104 Manufacturer of Jandy, Polaris, and Zodiac products. My brother-in-law works on the pool and he told me that Jandy Pro is the best. My problem was I have the control remote and it didn't work, so I had to upgrade it. I have reached out to Jandy on several occasions with no help. Mon - Fri, 8AM - 5PM (PST) 1-800-822-7933 Email us Mon - Fri, 8AM - 5PM (PST) customerservicePSC@zodiac.com Product Registration To ensure the best customer service and tracking, register your product. We provide a buying advantage with verified reviews and unbiased editorial research. Please let me know what everyone thinks about Jandy. www.coverpools.com, Phone: (800) 447-2838 Polaris warrants that your Polaris products are free from production defects for one full year or more. Global Site; fluidra.com; Americas; United States - English On the Jandy site. But, because extended warranties and rebates must be submitted either by online product registration or via a paper application form, its in your best interest to register your product so you can access these benefits. My service provider for Jandy told me that they reached out to the Jandy representative and he said this would not be a warranty since it was past 3 years date of installation. It has been performing exactly the way it should. Then about a week later their teach support guy called me and explained everything to him. Clean and rinse the cell with a garden hose or soft bristled brush and a mixture of water and muriatic acid. How reliable is the Jandy automation? Thats why Jandy pool equipment is sold exclusively through a 1 10% See all 500 reviews About Jandy Pro Series Jandy manufactures professional-grade pool and spa equipment, including a full line of pumps, filters, lights, valves, chlorinators and. Customer Support. For address information, see the back cover of this manual. Zodiac (64 . But everything is great with the quality of the equipment. How It Works Manuals Support My Account Sign up Language United States United States Spanish United States United States Spanish iAquaLink Support View our Information Security for Fluidra Internet Connected Products. Theyre designed to be more durable and reliable than pumps from other brands, and they use up to 70% less energy. They claim it is due to a ph balance issue. Your limited warranty starts automatically at the time of purchase. Sign up for regular updates and to get the Jandy Drop-In Replacement Guide for model comparisons, dimensions, and more. Online registration is quick and easy, and you can even apply for applicable rebates and extended warranties during the process. 38 satisfied customers. You can download limited warranty information below: Download a PDF of the Zodiac Limited Warranty, Download a PDF of the Jandy Limited Warranty, Download a PDF of the Polaris Limited Warranty, 2580 S Decker Lake Blvd Suite 300 I called the 800 number, and they told me that they were able to see it on the system, but I couldn't connect it to my cellphone. Our promise is backed by dedicated support and our written express product limited warranty. Within the first 2 months I had 2 valves go out. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. Fluidra ZODIAC is a registered trademark of Zodiac International, S.A.S.U., used under license. Factory Authorized service for Rheem, Raypak, Jandy and Laars pool heaters. Thats great! Instead, "no" was their answer to everything. 3900 Sport Pressure-Side Cleaner, TR35P Pressure-Side Cleaner, TR36P Pressure-Side Cleaner, TR28P Pressure-Side Cleaner, P39 Pressure-Side Cleaner, ATLAS XT Suction-Side Cleaner, ATLAS (Regional Exclusive) Suction-Side Cleaner, MAXX Suction-Side Cleaner, Quattro Sport Pressure-Side Cleaner, Quattro P40 Pressure-Side Cleaner, PB4SQ Booster Pump, VRX iQ+ Robotic Cleaner, Alpha iQ Robotic Cleaner, Alpha iQ+ Robotic Cleaner. I will get you the Jandy customer service number. With Jandy equipment, you're getting a product that's easy to install in most pool pads, compatible with most existing setups and provides unparalleled performance and efficiency. One thing is for sure, if the unit needs to be replaced it will not be with a Jandy product! A pool is a substantial investment and the equipment that runs it is highly engineered, requiring electrical, gas and hydraulic expertise. On specific products, Polaris offers an extended limited warranty when items are purchased in-store. Obviously, they know their products are junk otherwise what company would not stand by their products. Learn More Everything you need for the perfect pool Commercial Residential Commercial Pool Equipment Heat Pumps Learn More Heaters Learn More Pumps Learn More Filters So now, you just turn it on and 30 minutes later, your spa is heated. A. Price: $371.35. Feel free to leave us a message and we will be in touch as soon as an agent is available. Add to Cart. Fax: (800) 479-8324 All Jandy variable-speed pool pumps are ENERGY STAR-certified and can save pool owners more than $1,100 a year. When I contacted Jandy - Fluidra I was told I will need to purchase another light which is around $1,000 and that my replacement light was not covered under a new warranty, it goes back to the original purchase date. Shop Jandy parts online at Parts4Heating. Unsubscribe at any time. We stand by our promise. He also commented, as did I, that its both mind-boggling and unacceptable that this very expensive, practically brand new, pool heater would only last for approximately one year. Promise that your equipment will arrive completely tested in pool environments, inspected, and quality-assured. We deeply value our customer relationships, and are committed to providing you with quality products and superior support. Tested. Support. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. Positive Seal, Jandy - 5-9-2001 Caretaker Complete Water Valve Rebuilding Kit, Jandy - High-Limit Switch 150F for Legacy, DUPLICATE SKU; DO NOT REACTIVATE.
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