Because British Airways is based within the EU, almost all the flights they offer are protected by EC 261, one of the world's most comprehensive laws for air passenger rights. Long distance flight delays (anything over 3500km) calls for compensation of 600 per passenger. It has been a month and 20 days and I have not heard back. Please enter your comments below, or use our usual service contacts if a specific matter requires an answer. You may want to get on the next available flight, but keep in mind that if your flight is delayed more than 5 hours, you can choose not to take the next available flight. They awarded me 10000 Avios and it went directly into my account! I know it has been a while but I did wan to update you all. Thanks! Want to bookmark your favourite articles and stories to read or reference later? Were the UKs most-read source of business travel, Avios, frequent flyer and hotel loyalty news. The British Airways economy seats are old, lumpy and generally uncomfortable. You might be entitled to up to 600 from the airline! Pro-Tip: Bring 2 phones; one for data and one for entertainment. Luckily for passengers, theyre not without rights. These conditions include: Airlines sometimes try to include technical faults in this bracket. Because I wanted something short to type and easy to remember. - Whether the passenger has a severe hardship. I find it easier to just sign in and use my BA account. I wanted to fly out on their next available direct flight. Your flight is delayed for three hours or more; Your flight is delayed due to the fault of the airline. Not to say Thailand is that bad, but there is a difference. Would probably chase through your complaint file. Bam! If you want to try to get on the next available flight, staying on top of your flight delay is vital. Come on man, who would actually take that option? The caveat again is, if BA ever informed Chase and the fact that you did not gave Chase / AA / BA a chance to sort things out for you. The amount of compensation for British Airways' delayed or canceled flight is between 250 to 600. It means the airline's customers contacting BA directly can avoid paying unnecessary fees to third party firms who charge and keep a significant percentage of the compensation claim for themselves. You may be entitled to compensation up to 520. I would have lost an extra day or two to not loose money but they werent flexible at all. To change the details of your flight with BA after the fee free period of 24 hours, you should use the Manage My Booking page on the BA website. You're disappointed and seeking BA flight delay compensation. Depending on the type of ticket you purchased, you will be charged anywhere between 15 and 40. Please note this is not an exhaustive list and whether or not consumers would be entitled to compensation would depend on the circumstances of each individual flight cancellation. Long Delays (greater than 3 hours): 8 Our luxury hotel booking service offers you GUARANTEED extra benefits over booking direct. If applicable, request that BA reroutes you on an alternative flight and send you on your way. When it comes to carry-on luggage, BA permits one piece of hand luggage with the maximum dimensions 56cm x 45cm x 25cm. The reason for the cancellation or delay is within the airlines control. My only other option given was to wait until April 4 so they could accommodate us and get us home. Next youll need to provide your booking details and any evidence you have regarding the incident. How to claim British Airways flight delay compensation? Passengers can also claim previous flights. Is IHG One Rewards the best hotel loyalty scheme? 1 / 5 Plus, you can earn 2 Avios per $1 spent on hotel accommodations when purchased directly with the hotel. I have been offered rebooking, what do I do? Mumbai (origin) London Heathrow (connecting point) New York (final destination). If you continue to use this site we will assume that you are happy with it. Up to this point I had never heard of EC261. Booking British Airways Economy with Avios. Is Marriott Bonvoy the best hotel loyalty scheme? Save your boarding pass and booking confirmation, as they may be needed to make a claim. Unfortunately, delays cancellation and denied boarding sometimes do occur. Use our free compensation calculator to discover if youre eligible in 3 minutes or less! Keep your phone offline if you want to keep your downloaded shows active. Well fight for you and even take your claim to court if necessary. For items left either in the British Airways lounge at Gatwick, on board an aircraft, or anywhere else around the airport, contact the Excess Baggage Company by phone on 01293 223457 or submit the enquiry form, giving the following details: your name date of travel flight number seat number (if applicable) item description contact telephone number. You may have discovered that you've made a mistake when purchasing your BA tickets. Why did I name it blorg.org? On the other hand, your eligibility for BA compensation under EU 261, that is, money in addition to a refund of your ticket price, depends on several factors. All airlines .css-tel1wz{width:1em;height:1em;display:inline-block;line-height:1em;-webkit-flex-shrink:0;-ms-flex-negative:0;flex-shrink:0;color:currentColor;vertical-align:middle;margin-left:6px;}. I have yet to hear from BA. If you have a phone case and a napkin, you can hack your own in-flight entertainment system! Jersey. You can request other changes if the . The UK law on flight compensation uses the term 'extraordinary circumstances' to refer to situations where delays or cancellations have been caused by things that are not the responsibility of the airline. I dont know if thats illegal, but they dont show you that they use old warn out planes. It might have been your airline's fault if there was a technical problem, or they overbooked. This is a lot of money. As to your compensation: Please read about EU261. Luckily I had a lot of shows and movies downloaded on my phone. How much compensation you can receive. BA won't be able to award you AA ORC Loyalty Points though - not sure if you could possibly claim that from AA, but I'd imagine not. That being said, it is the second largest airline in the UK after EasyJet. . Fortunately, as a traveller, you are covered by airline passenger rights when British Airways flights are delayed. Im not aware of any other airline that has something this easy to get airline compensation. In order to make a claim, you must have reported the problem within these set deadlines: missing bags - within 21 days of the bag going missing damaged bags or contents - within 7 days of receiving your bag 2. While they dont allow British Airways a get out of jail free card they may still owe you a ticket refund and airport vouchers while you wait they can be used as an excuse to avoid paying you your rightful BA compensation. If your flight is over 3,500km and delayed by 3-4 hours, your compensation amount will be halved. British Airways flight delays and cancellation : claim compensation today with Indemniflight Every airline works tirelessly hard to ensure that you arrive at your destination on time. The airline does not have standard change flight fee. Simply enter your flight details and our user-friendly flight delay compensation calculator will tell you if you qualify for monetary compensation, and our team of professionals will be available to assist you in obtaining it. As a British Airways passenger, you have rights that are protected by European Union Regulation 261/2004. And, if your arrival time is 3 hours later than intended at your final destination, you get flight delay compensation too! Well ensure you have a smooth experience. You must be logged in to reply to this topic. British Airways delivers 145,000 passengers to 200 destinations in 80 countries every day! At Bangkok Airport, each of the gates are in a secure area where they check your passport and boarding pass before entering. This reply was modified 53 years, 6 months ago by . At the end of the two weeks I had planned on meeting my girlfriend in Munich, Germany. Use our free compensation calculator to discover if you're eligible in 3 minutes or less! Your flight was cancelled or delayed with less than 14 days notice. ", Join thought-provoking conversations, follow other Independent readers and see their replies. Even though airlines like British Airways strive to keep to their scheduled times, flights can still arrive late. Alternatively, you may use. These rights do not apply if the flight cancellation was caused by an event beyond British Airways's control, such as severe weather conditions or an accident at the airport. This refund is separate from compensation you may be owed under EU 261. UK EU Transition, and UK Civil Aviation Regulations. But how could we wait over a week to be rebooked? Well, dont worry, because WEVE got it covered. Theyll ask if you made a formal complaint to the cabin crew, and why/why not. If your flight is delayed, youll be eligible for BA compensation if you arrive at your destination at least 3 hours later than planned. Passengers can also claim previous flights. First, make sure you keep hold of all your important travel documents. 400 EUR for flights within the EU of more than 1,500km, and for all other flights between 1,500km and 3,500km. for anything valuable, fragile or perishable in checked-in luggage. AirHelp is a part of the Association of Passenger Rights Advocates (APRA) whose mission is to promote and protect passengers rights. Show all Hide all When you can claim compensation Avianca LifeMiles. - You ended up at your final destination 2 hours or more later than expected on your rebooked flight. If a flight youre booked on is delayed or cancelled you may be entitled to compensation. Fortunately, Brexit will not impact your right to compensation if you fly with British airlines. 261/2004. There are some exceptional circumstances that may exempt airlines from paying compensation, such as bad weather or problems at the airport. Please visit our Help centre for more support if you have a question about your booking or flight. If youve been let down by the airline, WE will make sure YOU get the British Airways compensation you are entitled to. Back in March, I traveled from Miami, FL to Luxembourg via British Airways. Reply. You should also request a meal and refreshments if your flight cancellation causes you to be delayed by 2 hours or more. As you can see from the data below, the airline is rather cooperative when it comes to processing passenger claims. When my luggage was lost, I opted for miles rather than a cash payout. Is Hilton Honors the best hotel loyalty scheme? This makes sense. British Airways. If you win compensation, well take a small amount. EU 261 allows travellers to make a British Airways compensation claim in certain circumstances. Start your expenses claim Compensation Under some circumstances, you are entitled to claim compensation for a delayed or cancelled flight. Such events are referred to as exceptional circumstances. 3rd party Chase bank travel, they had booked everything through AA but BA was the operating carrier for all flights. By getting to your gate early, you can be on the lookout for any suspicious activity that could indicate a delay or cancellation. Each gate is grouped with 5 other gates so you can have dedicated security lines for that part of the airport. You can only use this form to claim a refund for bookings made directly with us, for which we've sent confirmation of cancellation. The Sapphire Reserve Card insurance will pay up to $100 per day per passenger for 5 days for delayed baggage or $3,000 per passenger if the bag is completely lost. .css-5wfjqd{width:1em;height:1em;display:inline-block;line-height:1em;-webkit-flex-shrink:0;-ms-flex-negative:0;flex-shrink:0;color:brand.blue;vertical-align:middle;margin-right:var(--chakra-space-1);margin-top:calc(var(--chakra-space-1) * -1);} All airlines. And while your British Airways refund will depend on how much your ticket cost (as the refund amount is equal to the ticket amount), your cancelled flight compensation is based simply on how long your planned flight was: Again, this compensation is in addition to any refund you may have received for your ticket price. Please note, if you use information and guidance under the Headings, the references to EU regulations or EU websites in our guidance will not be an accurate information or description of your obligations under UK law. Although airlines like British Airways aim to maintain their scheduled times, flights may still arrive late. Medium distance flight delays (between 1500km and 3500km) points toward passengers being due 400 in compensation. 1. When drink service came by, I asked for a coke, they gave me two. BA says: "This new approach. We had to pay the crazy price of about $4,600 for our party of 4. Pro-Tip: Plane food is typically served in small portions and low quality (especially for economy passengers), it helps to keep your options open by bringing a few snacks. Could not have asked for more. - The passengers fare type 06:15. Well, unfortunately youd be wrong. These pages are undergoing reviews and updates. First off, I asked if the plane was full, they said no. So then I asked, would it be possible to get a window seat with an empty middle seat next to it? They said yes! If your flight has been cancelled you can claim a refund. The Independents journalism is supported by our readers. left 15min late but arrived on time. To access current UK civil aviation regulations, including AMC and GM, CAA regulatory documents, please use this link to UK Regulation. But, dont forget, both tickets must be booked under the same booking number (or PNR) for you to qualify. Its a BIG airport and they seem to have a Priority Pass lounge in each concourse. Youre also entitled to assistance while you wait at the airport. In addition, if you received a notice regarding cancellation less than 14 days before departure, you may also be able to claim compensation up to {600 per person. Other Compensation Types You Should Know If you've ever had something go wrong with your flight, have you been compensated? This would be my 2nd time flying with British Airways and the first time I flew them was in business class. Ive also been compensated for delayed flights and delayed luggage. Help Costa Rica flights new to BA Avios, BA redemption charged extra avios for domestic connection, Rejected for Amex BA Premium Card No idea why. This means if we dont manage to secure your compensation from the airline, you dont have to pay us anything! So, the compensation amount for flight delays works out as: However, there is an additional clause to watch out for. The airline has a frequent flyer program called the British Airways Executive Club. This reply was modified 53 years, 6 months ago by . For Netflix, there are different shows available based on country. Let us improve how you travel. You may be entitled to compensation up to {600. Some facts would be interesting re. Get up to 600 (520) for your British Airways Flight Delays or Cancellations Join more than 1,764 passengers who've trusted AirAdvisor with British Airways flight delay compensation. The spokesperson for Thai Airways told me that I could reschedule my flight in the same booking class for $100USD (change fee) but the next available seat was in 5 weeks. Having booked with a third party and through the AA portal that may be part of the delay. Youll need to find it cause this was a 13-hour flight. Back in March, I traveled from Miami, FL to Luxembourg via British Airways. You can call British Airways' customer care team, who are available 24/7, on +44 (0) 344 4930 785, with calls charged at a local rate. According to our data on recent British Airways flights, there were 651 departures within 24 hours and 48.69% were on time. That is to me the easier route to follow. Basically if I didnt make it to London by the time of my original flight then they were only offering a refund or wait until April 4. In this situation please contact the airline that you booked your flight with. - Refund your ticket. Further, what was the reason for the cancellation? The problem with Lux is that it is such a small hub there arent many options. The cancellation of some flights will reduce the total number of flights operating from the airport, but will not necessarily mean that all flights need to be cancelled. Aug 2, 22, 2:01 pm. In addition, not all changes can be made through the Manage My Booking page. Passengers can then spend Avios on cabin upgrades, priority check-in and reward flights. My British Airways economy flight from Bangkok to Munich (via London) cost me 23500 Avios and $208.85USD. After filling out my complaint, I received an email from British Airways 16 minutes later with my compensation for the British Airways 777 economy flight! TOP BUSINESS CREDIT CARD OFFERS (JUNE 2023), Why Amex Gold is the best card for a points beginner. As with any law, there are exceptions and special circumstances that may affect any specific claim, including the amount due for compensation. Still have questions? Or you can visit its Facebook page and Twitter page. If you booked through a travel agent or a tour operator, please contact them directly to discuss your options or request a refund. Our privacy policy is here. When you purchase through links on our site, we may earn commission. To find out more about British Airways punctuality, user-friendly flight delay compensation calculator, To learn more about British Airways punctuality, Non-internal EU flights between 1,500 - 3,500 km. At ClaimCompass, we know the ins and outs of airline passenger law, and use our expertise and savvy to guarantee win after win. Some TPG Lounge members said it took 4+ months to have their taxes and fees refunded. Concerning BA compensation claim processing time, the airline does okay. ago We submitted one in mid July. Flight cancellations: 16. However, in many cases, passengers whose flights are cancelled at the last minute have the right to file a claim for compensation against British Airways. The number of flights displayed is an estimate based on internal and third-party databases. The first way of the trip was perfect (MIA-LHR-LUX). In addition, you generally have up to 3 years to file a British Airways flight delay compensation claim. Find out more about your right to compensation for a canceled flight here. It sets out that passengers are entitled to between 220-520 compensation when a flight is cancelled with less than seven days notice, depending on the distance to your destination and how long to takes to reroute you. Furthermore, if you received a notice regarding cancellation less than 14 days before departure, you may also be eligible to claim compensation of up to 520 per person. EU261: - You accepted a refund from AA. If BA weren't operating (ta && ta.queueForLoad ? Due to a flight cancellation last minute in April (London to Athens), I applied and was granted compensation of 400 EUR per passenger by BA. The table displays values in as specified in EC Regulation 261. Find out more about your right to compensation for a cancelled flight here. Catch the top stories of the day on ANC's 'Top Story' (26 June 2023) The airline has two hubs, located at London Heathrow Airport and London Gatwick Airport. - As you booked through a third party (Chase bank travel), have you checked if BA sent them ever a notice that the (ta && ta.queueForLoad ?
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