Using the quote function helps a great deal when replying to posts. Tap on the sign-in button on the top right corner3. https://www.xfinity.com/support/articles/adding-new-user-names-or-email-addresss. - If you don't have an Xfinity ID yet,. This is our most basic option with limited permissions. I click on create an xfinity account, but when I fill in the information it first asks for, it says "This information doesn't match our records". please use the chat icon in the upper right to enter Direct Messaging and. How do I add a new email address to my Comcast account? Install & Activate. Reddit, Inc. 2023. After signing in to Xfinity, I try to click on any tab like "My account" or "Change Plan" etc. I have added a new user, but there is not clear way to add a comcast.net email account for that user. See my recommeded language they could add below. Understand how Comcast accounts are structured; they are predicated on the model of having one Primary account holder at a given service address, and up to 6 secondary users at the same address. The app will download and install the Xfinity WiFi secure profile, allowing you to automatically connect to the secure Xfinity WiFi network. How to Create a Secondary Email Address Start here: Create Up to Seven Email Accounts Follow the directions found in that article. If xfinity was a human being i would want to destroy them slowly and painfully. However, I fail to see why Xfinity/Comcast does not add some clear and specific information about adding an additional email address. If you want to create a new email address, you can do so with your existing Comcast account by navigating to the 'My Profile' section of your account settings and clicking on the 'Email Settings' tab. I agree the instructions could be made clearer. Make sure your phone is on your cellular network & click the appropriate link below to get started. Add a New User to Your Account Comcast Business Account Number or Customer ID Your Account Number can be found on your Comcast Business Welcome email and/or your bill. I've got 2 comcast email addresses and want to add a 3rd. I have a similar issue. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. This thread is archived New comments cannot be posted and votes cannot be cast Related Topics Xfinity Create New Email Address & Sign in to Your Comcast Email Account. Have you been wondering on how you Create A Comcast Account?This video guides you in easy step by step process to Create A Comcast AccountFollow these simple steps:1. That's fine, except I can't do that, either. View all guides and how-tos. Click the Account Icon and then click Account and Identity. All rights reserved. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together anytime, anywhere, on any device. That means when you fill out the user information, you should set up the new user as a Viewer and choose the username. I do see that you have sent us a private DM in addition to your post here, and would be glad to further assist you there with details about your Xfinity ID. When signed into your account, you can: View and pay your bill. Comcase/Xfinity is another story. If you're using the Xfinity Connect webmail via a browser, the email address you want to add is what you should be entering as the mail address and password. The User name you put in becomes a new email address without the @comcast.net ending. Need help signing in? I just called xfinity support and they told me I can't create a 2nd email. How can anything match their records if it hasn't been made yet? They are separate accounts under the control of the Primary. Here are the detailed steps to direct message us: Click the "direct messaging" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window. Click Security. Email address. It did work. To create your Xfinity ID, go to xfinity.com/getstarted or click Create an Xfinity ID from any sign-in page. I just signed up a day ago, and have the 'Verify your email' email that was sent when I created my account. Actually your answer does not seem to be correct. Home Security & Automation 4 Articles. Xfinity states I can use up to 7, but only have two at this point. I at this point need detailed line by line instructions on where to "add a new comcast.net email account". Reddit and its partners use cookies and similar technologies to provide you with a better experience. Archived post. If you want to create a new email address, see https://www.xfinity.com/support/articles/adding-new-user-names-or-email-addresses. All rights reserved. There were two questions asked, and both were answered. Your Xfinity account number; Quickest way to reach a live Xfinity representative. I am having problems because I need to add 4-5 more email addresses to my personal account. You can click on the Settings icon (gearbox, upper right) and then select Accounts to see those acount names, server name and other stuff of the current email accounts you have. That . All emails from the system will be sent to this address. Can't create an account. I try to use the create an Xfinity ID option, but that wants information about my Xfinity account, which I don't have, because again, I've never had to use Comcast before. Sign in to xfinity.com as the Primary user. Why can't I create an account? Get the most out of Xfinity from Comcast by signing in to your account. (Xfinity should add in this note: Use the Viewer Option to create a new email address for yourself. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. Our community is your official source on Reddit for help with Xfinity services. A Few Final Reminders from Xfinity Watch on What Can You Do in Your Account? If you have questions about your services, we're here to answer them. Everything I'm reading online says I need to have an Xfinity account already set up prior to activating the modem so I'm kind of concerned I'm stuck in weird loop here. Reddit, Inc. 2023. Download the Xfinity app on your mobile phone to activate your internet in minutes. Haven't been able to contact anyone at Xfinity because everything requires an Xfinity ID which is what I'm haven't trouble creating. Visit My Account online or download the Xfinity App, the choice is yours. That said, you can still set up a secondary and use it as an extra account. View and manage appointments. it serves me a "hmm, this page didn't load correctly". Scan this QR code to download the app now. Posted by 1 year ago. 2. The Xfinity Primary user needs to use their Xfinity ID to create a Max account and password within the Max website or app, and then share this information with other members of the household in order for them to access Max. If you have questions about your services, we're here to answer them. I should note that I have been experiencing this problem for multiple days, so I would like assistance as soon as possible, this will not relieve itself. I'm trying to get service started at my new apartment. Why you can't connect to Wi-Fi. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. New comments cannot be posted and votes cannot be cast. Putting in the address I'm trying to purchase service for gives an error, because they can't find that address in their records. Why would anybody even consider this? .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Please contact me [Edited: "Personal Information"]. In the top-right corner, click the Gear icon, then select Settings. Please let me know if you have any questions or run into any problems. I can access https://my.xfinity.com/, but when I click My Account, it says ", Try refreshing the page, if the problem persists, try again later.". All of the instructions I have seen on setting up a new comcast.net email account instruct you to create a new user. Transfer your email, contacts and more from other email accounts to your comcast.net email. Last Name. Need help signing into your account? Not surprising, considering I can't purchase service to create an Xfinity ID. I just moved back to an area where there's comcast xfinity and have tried to set up my new xfinity service. Learn everything about your new Xfinity Services. Sign in to the app using your Xfinity ID and password. If you are in a location with a pre-installed gateway or activating your Xfinity Voice click. ( Xfinity should add in this note: Use the Viewer Option to create a new email address for yourself. To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat. If so you may want to try removing and re-adding your comcast account in outlook.com to see if that helps. @user_d77563 awesome, that is where you want to be if creating your Xfinity ID as when y created the order you had to either enter you mobile number or you SSN, whats happens after you pick one of those options? All rights reserved. To find your Primary user ID, use the Lookup Tool: Just enter the requested information and you will see a listing of all the user ID's on your account, one of which will be the Primary ID. Obviously, I have never made an account, that's what I am currently trying to do. @GPeregrim are you trying to set up a new email for yourself or for someone else? 0:00 / 1:18 How to Create an Xfinity ID Xfinity 206K subscribers Subscribe 592 106K views 3 years ago Creating an Xfinity ID is the key to getting the most out of your services. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Comcast email software has no provision for using traditional email alias addresses. Learn how to change your username or Xfinity ID for your Comcast account. I just moved back to an area where there's comcast xfinity and have tried to set up my new xfinity service. Reddit, Inc. 2023. For more information, learn about the different user roles and permissions. Then i tried registering via email and I got the exact same issue, so I reached out to chat and they told me they could create a username for me, but I wouldn't be able to set up a password until I was physically connected to the new service - does anyone know if this is true? This seems really dumb because we don't have accounts so of course there isn't a record. Thanks! I am not even going to use xfinity as my main email provider. I have no clue what that is so I bailed on that and tried the existing one and it wants to know the account name. Archived post. I've gone through the build a plan pages, entered my payment information, reviewed my plan, and then been redirected to a log in page that wants my Xfinity ID and password. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, Hi. Use your Xfinity ID to quickly, securely sign in to your account. Me nor my roommate are able to create an Xfinity ID. You'll be prompted to allow the WiFi Hotspot network to be added. If the new user logs into https://connect.xfinity.com with the username and password, the email will open. I need to create an account with Xfinity so I can let them know I'm going to be a new customer but when I create an account it asks me to type in six digit PIN that gets sent to my phone and when I do that it errors. If you're trying to create a new Comcast email address period, this is not the process. Just signed up for internet - can't create an Xfinity ID or Password? Click Add someone new underneath the list of current users. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. I tried going through with my phone number. Any help would be appreciated as I cannot see my account, bills, or orders. I'm trying to overpay for Internet service that you're not going to deliver anyways, but somehow you're refusing to take my money? Follow the directions found in that article. Enter your number according to your choice 6. Well that was certainly an exercise in patience and I failed. When you access our URL link shown below does the system recognize the user ID that was created this morning, shows active or exist? That's a security thing. When we try to sign up, it sends us a text message with a code (pretty normal so far) but when we enter the code on the website, it says "The information doesn't match our records". . Confirm one of the following account details to get started: First, confirm one of the following details associated with your account: Mobile phone number. Are you using outlook.com to retrieve your comcast email using the "connected accounts" feature? Look up your Xfinity ID or reset your password. Just to double check of course, we tried the ID/password recovery options but it says there's no accounts registered with our phone numbers. Archived. Comcast is rebranded as Xfinity and so. I spend about 30 minutes on a call with comcast today, and still have not been able to add a new comcast.net email. Thanks for replying, but I really need very specific information, because it has not worked for me that way. The email that is associated with the user ends up being an outside email account. Really, how can creating a secondary email address on the Xfinity/Comcast system be so difficult? Open you browser and go to https://www.xfinity.com/2. , no. Verify your account by confirming some account details. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The email account will be the name you choose when you create the new user. Our community is your official source on Reddit for help with Xfinity services. So I just signed up for an Xfinity account and when I clicked on the registration email and entered my phone number, I got an error saying my sign up couldn't be completed. EasyChange Make changing your email address quick and easy. I simply need to reset my email password for my main email account. I have been trying to create a second comcast.net e-mail address for myself. All rights reserved. I tried making a new xfinity ID with the same phone number as that was one of the solutions someone found in the forums, however, xfinity will not let me do this (I believe I actually successfully did this one time, but now cannot) as xfinity serves me a message that says "This doesn't match our records". If someone else, you need to be entering their information, not yours. I tries using the xfinity/activate, but I required an xfinity ID. Well, I'm a new customer, because in the past I've always had the option to use literally any other ISP, so I don't have an Xfinity ID. Xfinity X1 3 Articles. Xfinity TV 3 Articles. All rights reserved. it did not work. Welcome to the Xfinity community! For more information, please see our Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. For more information, learn about the different user roles and permissions. basically, I gave up and went to google and created several more, and along with the one that Xfinity gave me and my cloud email and my original google address I may have enough. You can click on the Settings icon (gearbox, upper right) and then select Accounts to see those acount names, server name and other stuff of the current email accounts you have. If it's on a previous account you once had, a username can be transferred no problem, same login, password and even email/mobile phone number.
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